Marshalls

I've shopped at the Marshall store located at Baltimore Inner Harbor ever since they opened their doors several years ago. I stopped shopping there since I noticed that they are trained to racially profile black or brown people as potential shoplifters if you shop at this specific store. They have undercover people follow you around the store and then today they basically had someone trail me out the door while asking the security guard if me and my 2 children had stolen something. I had just completed a purchase for $69 for a few items that I bought at this store.

Keep in mind, I've owned a home for 15yrs across the street from this Downtown Baltimore inner harbor store and have spent thousands of dollars supporting most stores in the inner harbor neighborhood. I'm a 48 yr old woman, college educated, and make a very decent income... And yes i'm a black woman but this is not a reason to be mistreated and wrongly accused especially in front of my children. I now have to drive out to the county to shop at Marshalls. They seem to be trained to treat their customers equally regardless of ethnicity. This is very sad and needs to be addressed to management's corporate office.

Shoes were damaged and they didn't take the wires off the shoes. And they said it was my fault and they ask for the receipt and I show them the receipt and said they can't return it. They scream at me and make me wait 45 minutes for nothing. Coordinator's name was Angel M. this lady can't threat costumer right. This is just crazy I bought like a 100 pairs so shoes and never had this problem before. They just scream at me for nothing. And then they said I was wrong they don't wanted to check the receipt and finally they check it and said they were going to refund me the money with bad mood and screaming again.