Mr. Tire

February 12th 2019 I took my car to get an oil change at Mr Tires location 3833 Erdman Avenue Baltimore Maryland two and a half weeks later May 1st my wife calls me and telling me that the car is broke down in the middle of the road instantly I t
make my way to the car upon my inspection of the vehicle I pulled the engines dipstick wipe it clean dipped it back in pulled it back out there was nothing on it open the cap no oil in the engine I immediately called the location where I got my oil changed had a good conversation with the manager he informed me that you would send a pick up truck to retrieve my vehicle he will let me know once that was done that was at nine a.m. he never called me back I'd call him around 1 p.m. that day I see if they they have the vehicle he proceeded to tell me yes but one has looked at it yet and he will call me back I said okay I never heard from them that day again yesterday he called me around 10 a.m. tell me that the number four piston in my car is not moving and that he would drop the pan to see if it was their fault or not my direct response to him was brother there was no oil in the car he asked me was the car leaking I told him no he asked me could he keep the vehicle over the weekend I told him that would be an inconvenience to my family without a loaner car he told me that you had to get in contact with the insurance company for that to happen I said okay no problem he proceeded to tell me that he was still going to drop the pan before he determine his decision and ended the conversation around 5 p.m. that evening I called him back to be sure that I was clear about the leaks so I asked him was the car leaking any oil he told me no the car was leaking no oil I said Okay so this has to be your guys fault I'm not trying to give you guys any trouble but I'm just trying to get somebody to help me do the right thing fix my car that's all I want it's okay if his guys made a mistake mistakes happen but you can't tell me that my car had no leaks but I'm at fault for it being no oil in it there's no way my car could burn that much oil in that short period of time I asked him for his district managers email and phone number he told me that he will have his district manager called me that day I said just give me the number I can call them right now he said he will have them call me and hung up the phone this morning you call me back tell me that they dropped a pan in the piston ring is in the pan so it's my fault he put me in contact with his district manager his name is David Dix he called me we had a good conversation about the car he told me that he would proceed to file my claim I'm just looking for someone in a high position to step in and help me. This is really messed up