Public Storage reviews and complaints 1
View all 324 complaintsPublic Storage - Public Storage Facility 1541 Ridgely St. Baltimore, MD. 21230
On today, Wednesday August 16, 2023 at approximately 12:30 PM, I arrived at the Public Storage to pick up some items. I noticed that there were no available carts and one of the elevators were broken. There were only 3 cars in the parking lot, so it was not crowded. I looked around the facility, on different floors, in an effort to find a cart, but I was unsuccessful. I went to the office to inquire about the carts. I was informed that they the carts were stolen. I informed the agent that I understand that theft can be an issue, but I am not responsible for assuring that the facility has what they need to hold up their end of the bargain. I am paying for a service that is not being provided for. My unit is on the 3rd floor and I need a cart to move my items and there is only one elevator. I used my lunch hour to come and get my items, but all I got was inconvenienced. Now I have to call to see if they have carts before I can go back...
Desired outcome: I would appreciate a refund or discount on my account for not honoring our agreement and for the inconvenience it caused.
Latest Public Storage Reviews
Beware!!! Moth infested facility — lost all of my antique rugs Renting from public storage Mixed Experiences with Public Storage Unprofessional, lazy, hap-hazard, irresponsible behavior of the employee Service and access to my personal itemsGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!