Chili's Grill & Bar

Karen Garrett the General Manager for the Bowie Location is the most unprofessional woman I have ever come across in management. She is rude, careless, and lazy. She unfortunately made my experience there terrible and i will not be returning to that location or any for that matter if that is the way managers address and handle issues. There needs to be a re-evaluation asap. Also employees and managers were seen touching all food with their bare hands and no gloves ! This is a problem and a big sanitary issue. Please have the health department inspect this.

My wife and I decided to have a meal out after a hard day's work. Chili's is about 5 minutes from my home. First there was no greeter for about 3 minutes. Not the friendliest guy. We were seated and 15 minutes went by and not one person even acknowledged us. No water. No nothing. I watched as I presumed that it was the manager who walked down the aisle twice without even acknowledging us. We left as who wants to patronize a establishment that doesn't seem to want your business. What a shames as it's only 5 minutes from my home. We've eaten there several times before and the service is never stellar but not this bad. There are other restaurants just as close to my home. My question is...if the manager knows he's short staffed, why is he not on the floor taking orders and bringing out water and drinks?