Jiffy Lube

I would like to start off that I have gone to Jiffy Lube for its fast and convenient service. As being a former GM Certified Tech and being in the industry for 20 years I enjoy the services and convenance that Jiffy Lube offers. I went to Jiffy Lube in Easton, Md 21601 with my daughter on 5/13/23 to get her 2006 Chevy Equinox serviced and tires rotated. I was informed that the service was going to be longer than expected because the vehicle had a flat tire in the bay (mind you no tire light was on when vehicle was brought in). However, I will attest to the fact that the ABS light and the traction control light as well as the air bag light were on before service was performed. Now when asked why it was flat I was told "I don't know" by the service writer. With my extensive knowledge and history with vehicles and knowing they couldn't fix my tire on site, I knew that they had to take my wheel to a tire shop, have it fixed, then bring it back put it back on my vehicle. All of this was done without me being told or informed. When it came time for me to pay it was only then that I was fully explained as to what had occurred. I was informed that the tech that checked the air in my tires clipped the gauge on the valve stem but forgot to unclip it before taking it off thus breaking the stem. I realize that this is an honest mistake and I understood that they made it right. However, my issue is this, when I asked about the TPMS light being out I was told the reason it's on is because the other three sensors in the other wheels are all bad. I knew that they weren't and that this was a false statement. I informed them that I knew that it wasn't bad and that the light would need to be reset. I even tried to be accommodating and stated that I had the tool to reset it at home, but I felt that they should be the ones to do it as they were the ones caused this inconvenience. They said that they could do it, but I had to go and show the tech how to recalibrate the wheel sensors.

The previous incident was on my personal vehicle, my next incident that prompted me to reach out to you happened on my company vehicle for a business. I went to the same Jiffy Lube, where we take all our company trucks, I informed a tech that I needed my usual oil change and was quoted a price of $110. This was not shocking and was typical for the service I needed. When the service was completed, and I was called to the desk to pay I was then told that it would be $57.85. I inserted my company credit card and as I had just finished paying it occurred to me that there was a significant price difference between what I was quoted and what I actually paid. When I inquired about the difference, I was informed that that was the standard price for a conventional oil change. I then informed the tech that I never get a conventional oil change I always get the synthetic oil change. The service writer who quoted me the original price came and assured me that he had put in the correct oil and then proceeded to charge me AGAIN for $81.61. For what I can assume in their minds was the difference. However, if you calculate the previous $57 and the subsequent $81 dollars you get $139 which is way more than what I was quoted. When I asked for a receipt for these transactions, I was told numerous times that they could not provide one. It is my understanding that under federal law it is supposed to be provided for services rendered. I needed these receipts for our company's bookkeeping and accountant. After much deliberation I received a copy of a printout of recent credit card transactions which shows the amounts that I previously stated and paid but nothing else. Now to be quite honest I cannot be sure that with full confidence that the proper oil was even put into my vehicle. As you can understand my hesitation and concern after this and the previous experience I had. I realize that we are all human and mistakes do happen my issue is not with that, it is the manner in which it was handled. I truly hope that you can reach out to them and perhaps with some retraining and guidance this incident may not happen again or to anyone else.

Sincerely,

Brad Lednum