Shell

We were using the credit card at the gas station, it stated the credit was approved but we could not select the gas pump, so when we asked the cashier, he told us the card was declined, which was not true. So, we tried another pump with another credit card, we were not allowed to pay outside but has to go inside to pay because the cashier was canceled our transaction. When we questioned them, they told us to get out of the gas station. Later, I called my credit card company, they told us they did approved the transaction. I called to talk to the manager of the gas station, he refused to listen to us and hang up the phone. I WANTED AN APPOLOGY from the cahsier and store manager, you guy should treat us with respect and fair, not discriminated us like this. It was not our fault that the card reader was not working properly, the cashier should have told us nicely, instead he gave us a rude attitude (along with the amnager)

I would like to share a rather unpleasant experience I had to endure today at a shell service station.

I stopped at the shell service station at the Eastgate Mall. I was pushed for time and traveling with an overseas colleague. Since I am aware of your recent advertising campaign making customers aware of the fact that shell service stations accept debit cards, I though that that would be a better option than the BP, situated across the street. What a big mistake!

I can honestly say that I have not experienced such bad customer service as what I experienced today.

Upon arrival, I asked the petrol attendant if they accept debit cards. He confirmed that they did. When I handed him my card, he told me that they do not take chip-cards. ALL NEW DEBIT CARDS ISSUED BY THE BANKS HAVE THE 'CHIP & PIN' TECHNOLOGY! I then went into the shop, where an even more arrogant cashier told me to go and draw money in the mall, since they can not use my card. Bear in mind that the mall is currently under renovation, and I had to walk, in the heat of the day, with my colleague from the UK, around the mall to access an entrance. Not safe. Not convenient. Not going there again.

The Shell station in Parachute, CO is the dirtiest station I have ever been in. The people behind the counter are so rude I will go out of my way not to use that Shell station. The person that owns this station also owns several other businesses in town. The other businesses seem to be clean and the employees are very friendly. The people from Shell should be ashamed of how this station is run. I realize it is at a very busy location, but there is no excuse for being so understaffed when you only pay your employees minimum wage. My biggest complaint is the staff. If your not a one of the riggers you are treated like crap.

Been to this station many time to purchase cigarettes. This time, the attendant on duty wouldn't allow me to purchase cigarettes without first allowing him to scan my driver's license. When I asked him for the name of the store manager so that I could ask him about the shady 'store policy', the attendant became argumentative and wouldn't provide any other information.

I always go to a Shell Station (by choice) versus other brands. I go to this station almost all the time as it is Shell station near my job. I always pay with my credit card at the station, inside the store, and not at the pump as my bank has specifically instructed me to go inside. If I pay outside, the station will hold $100-200 for each pump, plus the total amount purchased. The station will hold the funds for 2-3 weeks. My bank has specifically stated to pay inside. Again, this is not my first time paying at the station (this one).

On 12/3/11, I stopped at station and lady at counter would not accept my payment and stated they do not take my credit card. This is clearly absurd as it is not the first time at this station or using the same card. I have dealt with a male before who is decent (not nice or rude), neutral. However, this lady was combative with me and suggested i go to another station as she was not going to waste her time with me. She then cont. to ignore me and started talking in her language which is completely unacceptable. Her service was so off, I decided to leave and visit another station (NON-SHELL) down the street. After this experience, I've decided to make it my personal business to NEVER visit another Shell station, especially this one. And if I'm out of fuel, i rather pay more to have delivered to me from another station.

I stopped in bought 1natural light beer for my husband on my way home. I took money of my sons that I had folded in my pocket out and laid on the counter 110 dollars a new 50 dollar bill and 4 twenty dollar bills. I then dug deeper into my pocket for the 1.27 that the beer cost. the manager was working and talked on the cell phone the entire time she was waiting on me which distracted me, needless to say i left my son's money lay on the counter. She had to have picked it up. When I got home and realized what i had done i called up there and asked if she had found my money in the mean time a new shift person said to me on the phone how could i know i just got here which i thought was very rude how did i know that he had just gotten there. I then went up to the station to see if he would check their video and was told he had no access to the video only the manager. I called the reynoldsburg police which called all the numbers to reach the manager and of course no answer. this happened around 6:45 - 6:55 pm today which is october 17, 2017. I just want to know if she took my money. I will not return to that gas station again because everytime i have been there she talks the entire time on the cell phone instead of giving her customers the service the deserve. Please i live on disability so i have nothing and that money means whether i have food or not. I just want to know what happened to the money i left on the counter. If you could assist me in this I would greatly appreciate it after all if you thought that i took something you would certainly look at the video footage. thank you for any help you may assist me in.

Is it me or Shell gas stations have the dirties bathrooms of all gas stations in USA.

Recently I had to make quite a long trip, around 2800 miles and no matter in which state I stopped for refuel at a Shell Gas Station the result was always the same - disgusting and dirty restrooms, which looked like they have never been cleaned from the personal who was supposed to do this.

I just wanted to share this...

No automatic turn off valve and no warning sign. While gas was pumping I was getting quarters to fill tires and that quick, gas was spewing out my tank and a good 5 gallons spilled on the ground. When I went to report it to clerk, with my shoe full of gas she RUDELY tells me it was my fault and to pay more attention to whaty I'm doing. I didn't go in to complain I only went to make them aware of the pump and was chased out the door by a woman who was under the counter and would not even listen to me. She just belittled me and the situation. The pump needs fixing or a sign. I do not know who to report it too? Awful experience and the clerk needs "Manners 101" class asap!

i noticed that this particular store finally started accepting the Bi-Lo bonus cards again since it was recently taken over by new management. so i pull in, gas was 3.349/gallon cash, but i had .40 cents off with my bonus card, so even though this price was .15-.20 cents higher than other stations that are in walking distance from this store, i thought maybe i will still get a good deal with my bonus card.

Well unbenounced to me, if you use your bonus card, debit card, or credit card they have the audacity to charge .11 more cents to the already ridiculous price. Oh my gosh, i was furious, i wanted to leave but i had to get gas, i was already there and i was short on time, i still had to take my child to school and be at work by 8:00 am. there has got to be something illegal about hiking the price up that much when this station is already the highest in town. This station is giving Shell a really bad name, i will tell everyone the awful experience I've had and i will Never go back to that store.

I went to this gasoline station Shell located in Addison, IL at 3:55 pm on today wich is April 14 2017, and i was there to buy myself a drink and put gas on my car. Well when i went to the cash register to pay the gentleman in the cash register he gave me a ripped five dollar bill and a ripped ten dollar bill. And i politely asked him if he can please change them and give me good bills but he suddenly flipped out and got mad and started cusing at me and trying to get violent and there was 1 witness and he tried to calm him down and tried tellin him that all i wanted was for him to change me the ripped money that he gave me, well he told me not to ever go there again or he will call the police. And i asked him for his name to make a report and he hid his shell badge so i couldn't see his name. I would like for u guys to do something about this because every day i go to work i need to stop there to put gas on my automobile and in the afternoon also. And if u guys dont do nothing i can't go there no more and I'm going to have to go somewhere else and i dont want to do that because everything else would be too far and more expensive. And if u guys have any questions u guys can call me at [protected]. Please do something about this I would really appreciate it.