Chipotle Mexican Grill reviews and complaints 1
View all 659 complaintsChipotle Mexican Grill - out of food, burnt and old food
went to this location on 3/31 Sunday in the middle of lunch. After begging my husband to go to Chipotle instead of 5 guys and winning the battle we wait thru the line, finally get up to the first station and let the associate know we wanted burrito bowls. We both ordered double chicken and for the size of the guy dishing out the food, we sure didn't get double chicken. I bet his double chicken looks very different than what he is giving the customers. It looked like 1 serving for both of us. Boo. Then after standing there for what seemed like 15 minutes I realize there are no fajita veggies (peppers and onions) at ALL on the line, beside a few burnt stragglers in the bottom of the pan. I was thinking to myself " it literally takes a maximum of 5 minutes to sautee peppers and onions on a grill. Maybe the staff is miserable, they sure looked that way and I didn't see any person that resembled a manager or any sense of urgency from anyone". Either way after standing there for a while looking at my pathetic helping of chicken and rice- a gentleman comes in and states that he wants a fajita and at that point Mr. Stingy chicken scooper decides to notify us that there are no peppers and onions for another 15-20 minutes. I literally only get double chicken, peppers onions, rice and cheese in my bowls. Needless to say we stepped right out of the line and left and went to 5 guys after wasting a lot of time. The chipotle in Harford county is consistently generous, fresh, and delicious. Maybe the Foundry Row location could benefit from their management team? Or just anyone else who can get the staff moving and doing what they need to do. NO WAY should the place have been such an unprepared drag at lunch on a beautiful day. Get it together. The rumor around the area is that this location is consistently disappointing.
Latest Chipotle Mexican Grill Reviews
Middletown Ohio worst chipotle ever!!! His and Her rest rooms. Worst customer service of any restaurant I've ever eaten in Charged for extras I clearly did not order Online orderGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!