Checkers & Rally's

November 22, 2019, at 11:06 p.m. I received an order via Postmates from Checkers Drive-in Restaurants/Rally's located at 6041 Oxon Hill Road, Oxon Hill Maryland 20745. When I arrived, the Postmates dashboard alerted me that the order was prepaid and ready. I can not disclose the customer's personal information i.e. name, address, or phone number but all was included on the app and store receipt. When I pull into the drive through there was only one lane open so I proceeded to the open lane there was one car in front of me and none behind me. When the young lady addressed me by speaker to take my order I made her aware that I was there to pick up a Postmates prepaid order. The young lady raised her voice at me and told me that I had to walk up to the window to receive my Postmates order. First the order was ready, I had proof via cell phone app that I work for Postmates and why would the method of delivery matter to Checkers as long as the customer is satisfied receives the order in a timely manner. As a Postmates worker I take pride in my work ethic and I am not only a representative of Postmates but any company that I deliver food, products, or services from.
Anyway instead of proceeding to the walk-up window as instructed I stayed in the drive through line when it was my turn the young lady opened up the window and told me that it is a policy of Checkers and especially that location that all Postmates orders will be walk-ups no exception. And slid the window shut in my face. As a former Checkers Drive-in Restaurants/ Rally employee I felt this was excessive
The area that I got out of the car is a high crime area and you wanted a female to get out her car at 11:06 p.m.in 35 degree whether to pick up an order that's already ready and paid for because of some individually made up policy when I walked up to the window anxious because of my PTSD. The young lady was laughing and making fun of me and speaking in Spanish to the other ladies they did not open up the window for almost 5 mins then finally decided to give me the food that was sitting under the heat lamp the whole time bagged and had the sticker on the bag. My Postmates timer said that I was at that location for approximately 7 mins and 42 seconds for an order that was already prepared something needs to be done about this I will also make sure all employees of Postmates and DoorDash because I work for both are aware of the treatment they might encounter picking up orders from Checkers I will also file a complaint with Postmates about possible removable of this store from the platform if not all