IHOP

I just left the Loch Raven location in Baltimore, MD and I am floored by the lack of service and respect. Where do I begin being as though everything was wrong from the time that I entered. Let's begin with the sorry excuse for a server LaTaya. LaTaya needs several inservices from communication to poor work attitude/effort. Allow me to give you a tab bit of my background. Im a 43 year nurse who manages a skilled nursing unit and delegates to a staff of roughly 30 employees. This also entails dealing with the patients, their families and various outside vendors. Im including this information to say I know what customer service looks like and today there was no customer service given. My daughter and I were met by LaTaya in the foyer without her saying a single word. I initiated the interaction with a smile and stating "Hi, just us 2". She still never spoke a single word,grabbed menus and proceeded to walk away. Being a former waitress myself as a teenager throughout my twenties and not to mention at this very location when it first opened up in the 90's I knew this was her piss poor attempt to seat us. I asked " Do we follow you? She's a good amount of feet away from us now however replied "Yes, I told you that" . Of course my rebuttle was "No you didn't but ok". I ordered the spicy beef bowl for myself and the silver 5 for my daughter. About 15 minutes of sitting LaTaya makes me aware the the food item that I ordered isn't available. Why did it take that long when we were the only customers in the entire restaurant at that moment? It took the cook 15 minutes to look at the only order? I choose not to eat. The check was also placed on the tabke 5 minutes after the food arrived adding a rushed feeling. Once my daughter completed her meal which came to $6 and some change I gave LaTaya a $20 bill. Here's where it gets shaky. She comes back with $12 lays it on the table and walked away. I summoned for her and asked her where is the rest of my change. This chic in a dry unconcerned matter of factly way tells my that Ihop doesn't take coin change any more and 8 from 20 is 12. My check wasn't even $7 after tax so how she got eight is a mystery, if that we a rule of Ihop' s due to the pandemic it is understandable. Remember that I am a nurse and fully understand infection control protocols. However whats unacceptable is that when handed cash this was not communicated and once questioned LaTaya appeared annoyed that she had to explain. I even asked her where its printed because its not on the receipt or visible anywhere in the restaurant. Needless to say from beginning to end IHOP let us down tonight. I will not spend my money at the Loch Raven location moving forward. These types of interactions experiences are probably why the place was empty .