Firestone Complete Auto Care

Tires were purchased from the above-listed store and upon returning to have one repaired I was told it could not be done without possible additional cost. I express my displeasure not only because after paying for the insurance, but I was also asked to bring my vehicle back for the possible repair in three days. The reason for the delay is that the technician doing the work was concern that the studs on the wheel might break and that replacement studs had to be purchased as a precaution. When asked if this would result in additional cost to me, I was told that it would. I was told the reason for the cost is that when the lug nuts swell they often become to tight to get off without putting stress on the studs.

I am sure the intent is to make the repair without incurring additional damages, however, this is why we pay for the roadside coverage. This situation has bought to light other shoddy workmanship. We were forced to use our other vehicle only to find that when one of the wheels was put back on the vehicle after having work done at the same store, a nut was put on backward. I bought the car in today and the nut was taken off and a new one was ordered. My wife and daughters have been using this store for the last ten years and only recently have we been faced with less than stellar work.

We are asking that the needed repairs be made without our having to incur other costs. Please consider this as a formal request of the corporate office. due to the need to use both of our vehicles for work, we ask that you consider this priority. We await your reply.

Frank and Renee Scott