KIA Motors

In October 2019 I received a new engine under the Kia warranty because my engine died for a 2014 Sorento with under 80, 000 miles. After having placed the new engine I started to hear noises coming from the area of the engine; however the sound doesn't do that everyday but its the same noise before the engine died on me while I was operating the vehicle, so when I heard it again I recorded the noise on my phone and took it back up there and spoke with Ryan Holcomb who was great and very helpful he said it sounded like it was internal like it was a faulty engine unfortunately. He told me if I heard it again to bring it back, so a within a few days I took it back in there and he said the sound at that time sounded like it was coming from the tensioner pulley this was the end of November so that I fixed that which cost me a little under $500. Going forward the noise still continued we have kept Ryan up to date on this issue and I have several recording on my phone with this noise he said that its internal and let him keep it and see if he can get it to duplicate the noise, they had it in the shop for two days and they say it didn't make the noise while in their care, well the next day I get it back after they returned my vehicle and at start up immediately it made the noise loud and clear, we called Ryan and explained to him that it made the same noise again and we recorded it and made sure my vin number was showed in the video and he said he would send the video to the tech that put the engine in and they would send it up to corporate to let them know about it and what needs tp happen to fix it, well it been a month and he told my husband he would hear from him in 24 hrs again its been a month, my vehicle is still making the sound and I have it recorded and no follow ups, no courtesy call nothing and im pissed. I like my car and take care of my car and I carry my kids in this vehicle and I feel like if the engine decided to go out on me again while driving it could be a dangerous situation for myself and my family if they are with me. If this was truly a new engine not refurbished that was put in and everything was truly looked over it should not be making any abnormal noises. I have always been uneasy with trusting a dealership maintenance department and this is exactly why. I trust to put my car in the trusted hands of the dealership because they should know what to do and how to fix it and I still get it back in the same condition I initially put it in there for. I understand Kia has the best manufacture warranty 100, 000 mile and I feel like due to the fact that my manufacture warranty is about 12, 000 miles or so to being up that they are just trying to give me the run around to not address this problem that I have been dealing with since I got the truck back. It also feels like the transmission is slipping like every now and again it makes a thumbing sound and it slips out of gear while driving it happens at random times, its not just because the engine is cold it does it when its warm too in the middle of driving but I cant record that, I can just feel it and I know it shouldn't be doing that, being that I cant even check the transmission fluid to even see it because it doesn't come with the dip stick for that. I have also brought that to the attention of the service department and it was told to me and my husband that it should not be the transmission and something about that year of my Sorento 2014 has something in the transmission that learns to how you drive it so when it does that its just learning how you drive but I honestly don't think that is the case because of how it feels, my husband has driven it and he has felt the same feeling and was like no this shouldn't be doing this, he has experience with being a vehicle mechanic in his years of the military and I also had a friend that is a mechanic drive it and stated it shouldn't be doing this . The dealership mechanic has never checked the transmission. Please note that when this first started with this noise concerning the engine it does not throw and did not throw a code until the engine just went out, and the same noises and feeling its doing now is what it was doing in the first place for the reason I brought it in there in Late august/ early September 2019 and I supposedly got the new engine built and placed in October and have been having the same issues since I got it back. Even when we got the truck back after the engine was placed my husband noticed the hood wouldn't open so we had to take it back up there and it was said we had to make an appointment for them to fix my hood and also reconnect my a/c condenser. After that appointment we noticed that the upper control arm bolt/screw on the passenger side was not tighten back it was loose... My confidence/ trust level in this department is very low. I started my Kia this morning 01/02/2020 and it made the same noise again, it makes the noise at random times cold, warm, start up, can do it all day or just in the morning or the evening rain or shine it doesn't matter it makes the noise. Just irritated to be given the run around and disappointed to get no type of follow up when you know its clearly a problem.
we took the Sorento back up there Saturday Jan 11th to be looked at for another scheduled appointment for this same issue on Monday 13th it was said that they would have to tear down the engine to look into it and it would take two days well it is now day 4 and they still have no resolution as to what the problem is, nor do they know when I can get my vehicle back and im paying for the rental. all I keep hearing is we have to send the videos and paperwork up to whoever they send it to and it takes them 24 to 48 hours to hear back well they have told us this the last time we sent him the videos of the noise the truck makes I did exactly what was asked and still nothing. I hear the same thing and I don't know who they are waiting for but this is not the first time I have been told this and you still hear nothing back.