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CB Car Dealers KIA Motors Very unhappy customer of over 15 years and 6 cars
KIA Motors

KIA Motors review: Very unhappy customer of over 15 years and 6 cars

M
Author of the review
8:14 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

We have owned Kia's for about 15 years now and many members of our family have owned a Kia and have been very happy up until the last 2 years. I have a 2019 Stinger that last year had to have new starter put in it that cost us over 1800 dollars. Then this year the car died on me on a busy road and we had to have it towed on a Sunday to our shop to find it was due to a recall piece that yes I missed the recall due to dealing with a daughter at 28 who had a brain tumor. So yes, life was very busy. When we found out the recall, we were told to have it towed to nearest Kia dealer but they wouldn't take it at the local dealer 5 miles down the road so we had to have it towed to Cincinnati that is 28 miles away costing us another 250 on top of the first 200. When it got there, they didn't want to fix their own recall and didn't want to fix the other issues that resulted from that fuel pump recall. We argued and at least got the fuel pump fixed in order to drive back to our own shop to fix other things costing us another 500 of our own money. I was told from the beginning to submit anything we paid for due to the recall, knowing they wouldn't pay for a lot but did expect the towing bills. We have now argued with them over invoices because they don't match what Kia expects of an invoice. Mind you we had to contact a third party for the first tow because it was a Sunday afternoon. I was able to locate the number for them and they happily provided us with their version of an invoice but to Kia that isn't good enough. So we found the actual company who was contracted and they provided us with an invoice but for a lesser amount because the third party had to may money also. In the long run we have learned that being good and loyal customers and devoting money has not paid off. We are very upset and can't wait to pay off the car by the end of year and will be walking away because our treatment has been nothing but disrespect and is even more sad that we are dealing with this and not allowing ourselves on focusing on helping our family through medical concerns which is what we should be able to focus on. We aren't asking for millions or even thousands especially since I could have been badly hurt when the car just shut down. We really just want our money back that we personally put out due to their faulty part.

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    More phone numbers
  3. KIA Motors emails
  4. KIA Motors address
    12, Heolleung-ro, Seocho-gu, Seoul, Korea (South)
  5. KIA Motors social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 23, 2025
  7. View all KIA Motors contacts
KIA Motors Category
KIA Motors is ranked 4 among 1391 companies in the Car Dealers category
#02 Ford Ford #03 Mercedes-Benz International Mercedes-Benz International #04 KIA Motors KIA Motors #05 Hyundai Hyundai #06 Honda Motor Honda Motor

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