Regus

THE SERVICE WAS TERRIBLE: LATERAL PART OF MARCH 2020,
WHOLE MONTH OF APRIL & MAY,
BEGINNING OF JUNE 2020. IT GOT BETTER THIS MONTH.
I NEED TO BE COMPENSATED FOR EACH MONTH OF SUCH BAD SERVICE.

LETTER WRITTEN TO DEBT COLLECTION NALA JUNE 17TH
I truly, look forward to paying what I owe but I do not owe that amount. In the Month of March, after the 20th(give or take) there was no one working the front desk. I along with other clients began to not receive mail and packages that were told was sent. In the Month of April and May, there was no one at the desk. I did not receive mail except on several occasions where I saw several of your clients looking through a pile of mail on the front reception desk. I could not believe someone would dump the mail on the front desk so that anyone could go through it. In the last week of May, someone from Regus was at the front desk but had no idea what to do. Several other prior employees of Regus came back to work, one quit within two days another has now been here for about two weeks to this date. I WAS INFORMED THEIF WAS OCCUR IN OFFICE. IT WAS A NIGHTMARE. There was no 6 feet distance set up in my shared space and people didn't were mask. things have begun to change for the better this month(June 2020).
More than 7 times I've called to discuss these problems but either had to hold for 4 hours without a response or I left my number and was told by your answering service someone would call me back, still haven't.

Regus Account Helpdesk

Special offer COVID 19 relief CRM:[protected]
Yahoo
/
Sent

Regus Account Helpdesk
Subject: Special help for customers - COVID-19 Dear Sarella, We are pleased to offer you some relief during these uncertain times. Please review the special assistance we are offering (account 8325586 ) and feel free to contact us if you have questions. What is the special offer? Offer 1 A discount of 50% on both your May and June monthly Office fees We will extend your current agreement for a further 3 months with no increase in price OR Offer 2 A deferment of 50% on both your May and June monthly Office
Fri, May 15 at 5:36 PM

Sarella Johnson
To:
Regus Account Helpdesk

Fri, Jun 26 at 7:27 PM

I've talked with several of your representatives again the Month of March, April, May, and even the beginning of June I did not receive the services that are in agreement. The office was not set up according to distancing and usage for members. If someone was in the office I couldn't use the office because the distance was not implemented. The lateral part of March and throughout April and May there was no Regus Representative, my mail with others was not available. No one had a key to the mailbox also I didn't receive mail that was sent. The kitchen area was unclean especially the microwave.

There was no feedback from a Regus Representative as to what to expect or procedures that would be taken due to the Coronavirus. On one occasion There was a lady at the front desk, I asked her was she with Regus she wouldn't even speak to me, just to find out that she is a manager and I was told: "that's just her personality". I've been with your company for a minimum of 25years and never experienced such unprofessionalism.
Why is payment even being requested for the month of March, April, and May with such unprofessional service. The beginning of June wasn't ok but now things seem to be more professional. Truly I want to pay, but with fair compensation of the lack of service that wasn't given in March, April, May, and the early part of June 2020.

Sincerely,

Sarella Johnson LLC

Having a co-op desk it has been very uncomfortable because of the distancing and those that choose not to wear a mask. With the Governor's regulations, it was impossible to be in the office with another person desks right behind me less than 6 feet distance and not wearing a mask.
I really needed to use the office to try and kick start things because even my business was impacted due to the coronavirus 19. It has been unprofessional and no information was given as to what Regus was doing to make sure the office was running safely. I DONT MIND PAYING but I want to be compensated for the month of the lateral part of MARCH, APRIL, MAY, and the first week of JUNE for the unnecessary problems I had to deal with that I should not have encountered.

Sincerely,

Sarella Johnson LLC