Church's Chicken reviews and complaints 1
View all 468 complaintsChurch's Chicken - Service, issue with order unable to obtain refund
An order was placed online. When I arrived to pick up the order, I was advised items ordered and paid for were not available. I requested a refund and was told I would need to contact the telephone number listed on receipt. I have called for two weeks but not able to leave a message due to the voice mail being full. I have not spoked with anyone regarding a refund, which I would appreciate receiving.
I ordered spicy chicken tenders, and a small macaroni and cheese, neither were available. I requested a refund and was told the store could not refund the times or the meal due to me ordering online. Again, I have yet to receive a refund, nor have I been able to speak with anyone using the number listed on the receipt.
Below is a copy of the receipt.
DETROIT (W. 7 MILE ROAD)
18138 W. 7 Mile Road, Detroit, MI 48219
[protected]
Order # [protected]
(Note: You do not need this number to pickup)
Customer Name: Miss Serena
Customer Email: [protected]@gmail.com
Customer Contact Number: [protected]
Payment Method: Google Pay Visa x-3126
ORDER FOR PICKUP
Order ready at 6:44 PM, TODAY (SUNDAY, 12/19/2021)
1 x 5 Piece Spicy Tenders (1 x $16.79) = $16.79
5 x Spicy Tender PC
2 x Ranch
1 x Cole Slaw
1 x Mashed Potatoes
1 x Church's Southern Sweet Tea®
1 x Honey-Butter Biscuit™
1 x Baked Mac & Cheese
1 x Regular
(1 x $2.99) = $2.99
1 x Regular
(1 x $0.30) = $0.30
SUBTOTAL $20.08
TAX $1.20
TOTAL
$21.28
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For order issues, please contact DETROIT (W. 7 MILE ROAD) at [protected].
Order placed at 6:34 PM
Desired outcome: A Full Refund
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