Dollar Tree reviews and complaints 1
View all 2970 complaintsDollar Tree - long lines, manager in office and cashier raising her voice at me and others in line
I was in the Dollar Tree at Chene and E. Jefferson in Detroit this afternoon at about 3:25pm. There was one cashier open and she had an issue with ringing up a customer. Needless to say, the line continued to get longer and longer. It took about five minutes for the manager to come out of the office after the cashier hailed her over the PA system. The manager and someone else came to the register, handled the issue and promptly returned to the office even though by that time there were at least fifteen customers in line. Another five to seven minutes go by before the manager (who I later found out is named Micka) and the other person (who I found out later is named Corey) returned to the floor. Corey said something aloud as she walked up to a register. I asked her what she said and she responded to me, "I didn't say nothing to you" in a nasty and loud voice. I asked because I thought she said that she would take the next person in line - that would have been me. When I told her what I thought she said, she again snapped "I didn't say nothing to you." Several people in the line said that they thought like me and that she had actually said she would take the next person in line. Corey then spoke up and said, "I don't have any reason to be talking to you at all" and kept mumbling something. The manager was standing there the entire time this was going on but said and did absolutely nothing Corey, who clearly worked in the store as she was standing at a register. Corey had such a nasty attitude, raised her voice at me and kept rolling her eyes that many of the waiting customers began to comment on it. The cashier who was working the register at the only open line (Mia) kept apologizing for Corey and how she talked to me. I told Mia not to worry about it because she was doing her job and ringing up customers. After Corey walked out of the store Micka walked to register #1. As she was walking to the register I asked if she was the manager. When she confirmed that she was the manager, I asked if I could speak with her. Her response shocked most of us standing in line! She said "I'll talk to you when I have time" and just walked away. I spend too much time and money in that location to be treated in the manner that I experienced today and will not return to the store! I'd rather pay more for a product than to be talked to the way I was today. I've overlooked the dirty and unstocked condition of this location many times plus have let the fact that they don't enforce the handicap parking laws slide, but today's experience has done it for me. I passed by the rear of the store when leaving and saw that the dumpster was overflowing with trash hanging out of the top and was all over the ground. Evidently, management of this store needs more training on how to properly run a store and some of the employees need more training on proper customer service.
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