Saks OFF 5th

My name is Yolanda
My Phone number [protected]
My email address: [protected]@me.com

On Feb 9 2021 at around 11:00 am as the store opened, I bought a bag at Saks off fifth in Farmington Hills, Michigan. The sales associate, Kayana, did not fully disclosed that the bag has a damage at the bottom. I went back to the store 5 minutes after I bought it. Kayana said it's final sale and she told me about the damaged. I told her that "I just bought it 30 minutes ago and I know it's a final sale but you did not disclose that there was a damage and I did not know what I was buying has a damaged and used". I further asked for the store manager and Kayana said she is the manager (which she was Not), She even threatened to ban me from the store further escalating the issue. Basically, shutting me down. Obviously, Kayana, a sales associate has some issue dealing with customer complaints and she even introduced herself as the manager store.

I've been shopping in this store for a long time and never encountered such a problem especially the treatment that I received from your manager.

I purchased a Roberto Coin necklace online from the "Regular" Saks store on 4/5/19 (Order #[protected]). The necklace looked beautiful and it was during friends & family, so I took advantage of the discount and purchased it. When I received it, it looked substantially smaller than it did online and I was generally underwhelmed with it's overall appearance, I probably would've kept it if it was a costume piece, but it was $1, 400+, so I decided to return it — no crime. I live at least 50 miles from both a Saks and Saks off 5th location in Michigan, so I decided to hang onto it and return it in-person as I was going to visit family on 4/13, who live right down the street from a Saks off 5th in Farmington Hills, MI. When I went into the store for the return, I picked up a pair of sunglasses and was really on the fence about buying them, but I figured I could always bring them back if I changed my mind. A cashier named "Neisha" helped me with the return of the necklace and the purchase of the glasses and I was on my way. It was a normal/pleasant transaction. I left the store, took off the little sticker on the sunglasses, brought them back to my parents house, tried them on for my husband, kids and family, who all agreed they did not like them on me. I figured, awesome & easy cause I'm still close to the store, so I'll just take them back on my way back home.

Fast forward 4 hours, on my way back home, I stopped into the saks off 5th store with my original receipt, original sticker tag, sunglasses, original case and lens cloth and was greeted by a cashier named "wafa." I explained to wafa that I just left the store a few hours earlier and how i'd picked up the glasses, but decided I didn't really like them, so I wanted to return them and be credited back to the original form of payment. The sticker was in the case with the glasses (yes, I could've physically stuck it right back on the arm of the glasses, but instead I had it neatly tucked into the case with them). Wafa, in such a mean and condescending tone, told me that she couldn't take them back because the sticker was off. Taken aback, I told her I just purchased them and was surprised that she wouldn't be able to return them. At that point, she told me she'd do me a "favor" and give me this one exception because I had already been in earlier that day for a different return (I never knew there was a min/max number of times you could go into a store to return something). Clearly it was not that she was unable to take back the glasses, she was just on some sort of "high horse" and determined to make me feel real small. I thanked her for "making her exception" and reminded her that my original form of payment was paypal and to credit it back the same way (the necklace was purchased on saks.com through paypal, so when it was returned, part of that credit was used to buy the glasses) she rolled her eyes at me and told me she could only give me a store credit. Her reason? As she was literally laughing out loud at me, was "the computer told her that she could only give me a store credit." she was clearly being untruthful. I then told her in a calm and cool way that "she should know how nasty she was being to me and every situation is different, I live far from a store and can't come back another day to return, that it had to be the same day." I took my store credit of $132, which should have been a credit back to my original form of payment (but I didn't want to stand there for a second longer fighting it) and ran out of the store as fast as I could. I was completely humiliated. There was a long line people who saw and I was beyond embarrassed - wafa must've said "two returns in one day" or "you already returned something today" loudly at least 6 times during what seemed like forever at her register. I honestly have no words for how nasty she was to me and how small she made me feel — like a dirty scumbag.

I've tried to think about why she was so nasty to me. I was definitely dressed down (sweats, hair in bun, no makeup). Still no excuse for her. Maybe she was just in a bad mood. Still no excuse for her. Honestly, who knows. But i'll tell you — I am a grown professional, with 3 young children, married to a well-respected physician/scientist in my area and I have never, ever been treated so poorly by a sales associate and so publicly embarrassed in my life. I may not be a multi-millionaire (not that it should matter), but I do have plenty of money to spend and plenty of choices on where to spend it — especially since most of my shopping is done online. Saks/neiman/nordstrom have a ton of crossover merchandise and it'll take me a long while to shop at any of saks/saks affiliated stores. Wafa needs to be fired!