Shell reviews and complaints 1
View all 1176 complaintsShell - faulty shut-off on pump
One of the pumps automatic shut-off valve is faulty, and does not shut-off when tank is full. As a result, there is major spillage and overflow. Even after the pump was pulled out of the gas tank opening, it was difficult to disengage the mechanism that keeps the valve open. As a result, a vast amount of gas spilled all over the floor and myself. This is a dangerous situation, and definitely needs to be repaired ASAP. The pump should be de-commissioned until it is repaired! The customer next to me mentioned that it happened to him a few days earlier.
My attempts to inform the gas station owner/attendant of the faulty mechanism was met with sheer arrogance and remarks that I should watch the pump (note: I was standing next to the pump, watching it when this happened). He also commented to other customers that I must have been on the phone! My phone was inside the car - I was outside watching the pump! I'm sure the store cameras would easily verify that. He didn't offer any apology, nor did he acknowledge that the pump will be repaired or at least a sign put out warning customers of the faulty mechanism.
The owner's/attendant's attitude was unacceptable - absolutely appalling! It would serve Shell not to have people like this being a representative of their company. I will NEVER be going to that gas station again until is under new ownership.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Shell Reviews
Persons robbing Shell in Morgan Arkansas 10 am Friday December 13, 2024 Efficient fueling experience at Shell Charges for 3 transactions for a $25.00 shell gas card that did not activate Fuel card Shell motorcycle oil 20/50Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
same thing just happened to me tonight regarding the pump. The attendant didn't even care!