Aspen Dental

I have braces and am going through the process of getting an implant. I am at the point of getting a temporary crown put on my implant. I had the implant uncovered and got a healing cap on at a periodontist office and then called Aspen in Fort Gratiot Michigan to set up to have the temporary crown done. I have been with this office for about 14 years and am extremely happy with my hygienist and have rarely needed to see a dentist.

Dr. Scott was asked about putting the temporary crown on. At first he said he could not do that at all. I then called my orthodontist and had him explain what was needed. I had the appointment for getting impressions made on December 13th. I got there and Dr. Scott spent about 20 min finding the right sized trays, then another 20 min to take the healing cap off my implant. He then says "oh no, we can't do impressions because you still have your braces wire on." No one had told me I had to have it off and the fact that it took him 40 min to notice was ridiculous.

I asked him if I could go to the orthodontist (which is only 5min down the road) and come back. He said, no because he had appointments all day and I would have to come back some other time. This was very frustrating, because I live an hour away from the office.

I made the appointment to come back on December 22nd. The wire was off. Dr. Scott took the healing cap off and then tried for over 30 min to get the abutment piece on in order to take impressions. He could not get it to engage into the implant. He was very upset and angerly stated to his assistant that he was not going to deal with this and to bag everything up. I would have to go to the periodontist to have it done. He did not say anything to me and just stormed out of the room. I was really confused and asked the assistant if he was going to contact the periodontist right away because I knew the healing cap needed to go back on at least. The assistant went and asked him and he said I would have to contact them and it didn't matter if the healing cap went back on right away.

I contacted the periodontist and was told (of course) everyone was gone for the holidays. The first appointment I could get would be January 2nd. They told me by that time all of the gum tissue would have regrown over the implant again and I will need to have it all cut away again before they put the healing cap back on. I then have to heal for two weeks before I can get impressions done.

This is incredibly upsetting because I do not do well with needles and the numbing medications do not work well on me. I also have an extremely small mouth and any dental procedure leads to sever jaw pain.

I contacted Aspen to make sure I could pick up the healing cap from them. The assistant went to get it and told me it was actually in pieces. Dr. Scott had broken it when taking it out and didn't even tell me. So, now I have to have a new one made and it wasn't easy the first time.

I decided to contact a new dentist to finish the rest of this process. Aspen will be losing the money and a loyal customer.

Dr. Scott should never have taken on doing this procedure if he wasn't confident he could do it. He is beyond rude and unprofessional.

I am not sure what can be done, but he should at least receive some sort of reprimand. I feel I should also receive some sort of compensation for my time, aggravation and suffering.

Thank you for your consideration in this matter. I look forward to your response.