Aspen Dental

In August 2018, I went into Aspen Dental for a cracked tooth. The dentist informed me that I would need a root canal and crown and scheduled an emergency procedure. The pain during the procedure was excruciating. I went back in the next day as my entire mouth was extremely swollen and bruised. They stated it was an allergic reaction. The emergency room said that there were no signs of an allergic reaction and that it came down to the dental work that had been done, which made sense as the procedure was very aggressive and painful. I'd had all four of my wisdom teeth pulled the year previous and had zero issues. However, when it came to aspen it was nothing BUT issues. The dentist and his assistant were very unhelpful, and you could tell it was rushed so he could leave as it was one of the last appointments of the day. There was zero empathy and he didn't seem to care that throughout the whole process I was in tears and agonizing pain. To top it off, we kept having problems with payment. Insurance covered a large chunk, but they were under the impression that we still owed money to aspen dental and mailed a check to pay the remaining balance (as aspen didn't accept my insurance directly). When I called to see what my balance was and what was going on, they told me I had no balance due and everything had been taken care of. Now ONE YEAR LATER, I am suddenly receiving bills from aspen dental. The girls in the front end are rude, unhelpful, and don't care at all. They will give as much attitude as they feel, not to mention the fact that Dr. Golba is rushed throughout every process he does (my boyfriend has a similar situation) and doesn't care about his patients. He is unhelpful, rude, inconsiderate, and just cares about pushing more money on his patients. I will NEVER recommend them to anyone and I will make sure EVERYBODY knows just how shady the company is. From the horrible work they do and the horrendous customer service, to saying that you don't have a balance due and then sending a bill in the mail ONE YEAR LATER!