Aspen Dental reviews and complaints 1
View all 1638 complaintsAspen Dental - charges
I was charged $755.for 2 fillings and cleanings, then had a lot of pain, which I didn't have before I went to dentist, was told I needed a root canal in a tooth they had filled, was charged $796 for this and then they broke off a file in the tooth, and sent me to someone else who charged me $836. and he couldn't get it out either, sent me back to Aspen Dental who finished the root canal, I guess with filling etc. I was given a $530 credit so cost me big bucks for this tooth. I am unhappy with the charges I had to pay up front before any work was done, and I still have pain in that tooth all the time. They gave me an appointment for 4 month cleaning etc and said it would over $300. I only have six teeth, does this sound fair? NO Please help me, I am very limited income and 75 years old. and very unhappy and I am not like that most of the time. Dr Miller was the dentist.
The complaint has been investigated and resolved to the customer’s satisfaction.
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In any dental procedure done, it is usually required that the patient be informed of any complications of that procedure and how it may have to be resolved if it goes bad. In my practice, if a root canal procedure goes bad, no fault of the dentist and S___ happens, I usually tell my patient that there is no charge for any work that has been done in the root canal procedure. It is sometime very difficult to tell how difficult a procedure is until one starts the procedure. I do not see any reason to double charge a patient if luck is against both the dentist and the patient. It happens at no fault of anyone. This does not happen to often because I believe most of us are pretty good in anticapting problems. No one can anticapate failure if due deligents is done. I think that ethics require that no charge is made when failure occures. although if a specialist has done everything to inform the patient of the risks of the procedure and the patient agrees to the procedure and it fails, again too no fault of anyone, then the charge should be reasonable and expected. Understand that medicine is not an exact science and we do what we are trained for and with the best knowledge available, procedure fail and instruments fail. Failure is sometimes a result.
A charge of $300.00 for 6 teeth sounds a bit high, especially if this is a routine maintainance type of cleaning. Like any service you pay for, if your not satisfied, go else where. If you feel your treatment has been compromised due to incompetance, you can alway contact the dental board of your state. They will work in your best interest and try to resolve the issue for both you and the dentist and see if an error was made in yourt treatment.
Try to understand the Dentist's side of the treatment. It can be very difficult for him too if the treatment fails even with his best efforts. Always and I mean always try to resolve the issues with your dentist first. You will find that 99.9 percent of us want what is best for our patients. We want you to come back and see us for your dental care. Without you and your support we would not be in business. Dr. Egidy, DDS