Cracker Barrel

On Friday, 11/25/2022 @9:53am, I placed an online order at the Roseville, Michigan location for an improptu brunch that I decided to have at my home. The online order # was [protected]. I ordered to of the catering paltters and was advised that my order would be ready at 1pm. I called and spoke with the restaurant at approximately 12pm and asked if there was any chance that my order would be ready sooner as I had guests arriving at 1pm. I was advised thatthey would not be able to have the order ready early and that the originally quoted time would stand. I get to the restaurant and although the order was for curbside, I decided to go in because I knew the order was large. AFter waiting for 10 minutes in a line, i was told that catering orders are differnt and i should have advised that upon arrival. After waiting another 10 minutes, a sever comes to me and advises that the website should not have allowed me to place an order (although I submitted payment onlne) and they would not be able honor the order. Very upset, I asked for a confimation that the order had been cancelled as I already saw the pending charge on my credit card. They proceed to tell me that they cant cancel the order without the order # but the wifi in the restaurant was not working at the time. I had to wait another 20 minutes until someone could find an alternative way to look up and cancel my order. Needless to say, my brunch was ruined and the employees could not have cared less. This was a horrible experience and I really hop the company cares enough to do something about it.

Pitifully understaffed. The restaurant has about 40% capacity filled and the wait was 15 minutes. We have been seated along with many others who have not being to be served. The table we are seated at is loose and not screwed down. The fire is not kept and the tables have not been bused. What a far cry from the good service at other cracker barrels

My family and I love your restaurant and have been coming for many many years.
But today my experience was horrible and embarrassing. My famly's food was serve to us cold. When the manager came to our table she was very rude. She said "what do you want me to do" very nasty. She was not polite. She didn't say i'm sorry. We left there feeling very bad. I hope no one else was treated that way. No one deserve that type of treatment. I don't know if we will ever come back again.
Dissatisfied senior citizen