Menu
For Business Write a review File a complaint
Cracker Barrel

Cracker Barrel review: Steak Dinner 1

J
Author of the review
3:28 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 08/05/2024 I took my 87 Year old Father to your restaurant located at
825 Marketplace Blvd, Trenton, NJ after visiting the cemetery to see my Mother for her birthday. My Father ordered the steak meal. When I say that my Father could not even chew the steak because it was all fat and gristle. It was horrible watching him pick the fat out of his mouth. When I advised our server of the issue with the steak, nothing was done and was not seen by a manager or nothing. When the bill came he charged the full amount for the steak $21.95. I take my Father to your restaurant because he loves it and has always enjoyed going there. Unfortunately this trip was a very big let down for him. Any questions can be directed to me. Thank You
EMAIL: [protected]@AOL.COM
Jacqueline A Emery-McMahon
29 Schindler Court
Staten Island, N.Y. 10309

Desired outcome: I would like to be at least reimbursed for his meal.

Confidential Information Hidden: This section contains confidential information visible to verified Cracker Barrel representatives only. If you are affiliated with Cracker Barrel, please claim your business to access these details.

1 comments
Add a comment
M
M
M. Kemmer
Send a message
Aug 09, 2024 8:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You did everything right — could've been worse if you hadn’t spoken up about that steak. It’s disappointing when a place that’s usually a favorite drops the ball like this, especially on a day that was meant to be special for your father. Hopefully, they recognize the need to make this right and bring back the experience you’ve come to expect.

J
Author of the review
J
Jacque Emery-McMahon
US
Send a message
Aug 09, 2024 12:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of M. Kemmer

Thank You

More Cracker Barrel reviews & complaints

Cracker Barrel - slow, bad food, poor staff 63
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cracker Barrel - Sexism, racism & favoritism 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cracker Barrel - employee 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Cracker Barrel - No breaks allowed 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Cracker Barrel Contacts

  2. Cracker Barrel phone numbers
    +1 (800) 333-9566
    +1 (800) 333-9566
    Click up if you have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 18 18 users reported that they have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 44 44 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number
    +1 (615) 443-9266
    +1 (615) 443-9266
    Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 3 3 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 11 11 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number
    Senior Director Corporate Communications
    +1 (615) 443-9115
    +1 (615) 443-9115
    Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 2 2 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number
    Media Contact
    +1 (615) 443-9589
    +1 (615) 443-9589
    Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 1 1 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number
    Media Contact
    More phone numbers
  3. Cracker Barrel emails
  4. Cracker Barrel address
    307 Hartmann Drive, Lebanon, New York, 37087, United States
  5. Cracker Barrel social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all Cracker Barrel contacts
Cracker Barrel Category
Cracker Barrel is ranked 2 among 35 companies in the Casual Dining category