Cracker Barrel
Reviews and Complaints

I love Cracker Barrel, especially the breakfast menu. My favorite is the pancakes with blackberry topping. I am a Pastor in the United Methodist Church and we often go to meet and eat at Cracker Barrel. Last week at your Madison, GA. store, we were told that you had taken the blackberry topping off of the menu, and that it was a corporate decision. We need it back... Bring the blackberry topping back, please? It hinders our meetings!
If this is an issue, could you please explain why?

[protected]@bellsouth.net

my husband and i on Oct.9 2021 4 -5 New Stanton Pa. called an order in for pick up for our Anniversary diner was very excited needless to say .we ordered meals 1 chicken and dumplings with a loaded sweet potato and broc 2 country dinner baked pot and green beans . have not had a baked potato in years it was old cold and dry our chicken was also cold and dry ..this is the first time we had a problem I am familiar with the way baked potato's are kept and how chicken is also I was a training manager for Wendy's many years ago and know the importance of quality, service, cleanliness I would really appreciate coupons for the next time we stop . i talked to Amy one of the managers she suggested to contact corp office our order #45603 server Mariah My name is Denise white 1484 Swede hill rd. Greensburg Pa. 15601 ph [protected] thank you

Went to breakfast this morning with my partner yes we are two women Hispanic and African American we notice no one saying hello to us even when we got sited we also notice that everyone that was sitted after us was treated and served before us . Until I had to ask for service. I need something done before u decided to go public about the treatment that we got for being gay.

I bought a $25.00 gift certificate off of the AARP website. I've tried to use the gift certificate to place orders online but the check out page doesn't give an option to use a gift card/certificate. What the heck? I almost never go out to eat so online is the only way I would use it. I was looking forward to shopping their cute holiday stuff too.
What a waste of money.

This is a very impersonal way to communicate with you. I have tried to reach management locally at the Bardstown, KY restaurant but no one was available to hear my questions or comments.

Last time I checked, customers like me, were the source of your revenue. I used to like going to your restaurant -- now I'm having second thoughts. To validate this remark, I want you to know that we buy $100.00 gift cards because we go so often -- particularly for breakfast and many times on the road traveling from state to state.

My attitude is changing as these items of interest will illustrate.

1. Your menu dropped a simple dish like an omelet - you know, fried eggs wrapped over veggies and meats of various kinds. This is a simple dish to produce yet your menu does not allow it. I took a picture of one that my wife makes and asked the cook to make something like this. (The cook actually did it though.) Question: why did you drop this from the menu? You serve a dish that contains all of the same ingredients of a complete breakfast (short of grits) put in a bowl and difficult to eat --- but you can't make an omelet. When I asked why no omelets, I was told that it was dropped "by corporate" but no reason was given.

2. I go to Cracker Barrel only once a week now and it's not for your food (my wife can cook anything that you can and better). It's because of a waitress named Katrina who goes out of her way (2 days a week) to serve her customers. We always ask for her and give her a very high tip to show our appreciation. In other words, it's certainly not your food that gets us there - it the service. (I actually prefer a local "Huddle House" for the food.)

3. Why is there NO wi-fi at your restaurants - this is the only major chain of which I am aware that does not avail their customers of this service. In this society this is all but anathema. The cell phone, a major communication device, is here to stay. It is an insult, in my mind, and very short-sighted.

4. I will never buy anything from your "gift" shop: - most all is labeled "Made in China" or (to cover your tails) is labeled "Assembled/Distributed" from somewhere in the US. You must think that your customers are stupid. We are not, and I make sure that others in the store hear my comments about this misleading label. The China government uses slave labor, sell organs of people that are peaceful (not like the US "peaceful"), and incarcerate millions - and you clearly support that in the name of profit.

5. A happy restaurant customer will tell three people - an unhappy one will tell 11.

Hope you will consider the above - I don't eat there as often as we did 2 years ago --- and you can't blame COVID.
John

John Giardina, CPA/ABV, ASA

1068 Eagle Pass
Bardstown KY [protected]
[protected] H.
[protected] C.
[protected] F.
[protected]@bardstowncable.net

We were vacationing in Williamsburg Va this week. On October 15, 2021 we stopped in at the restaurant in Williamsburg because we wanted a good country meal! I ordered the chicken strips. I ate maybe one half of one. The waiter asked how everything was. I was honest and told him my chicken was undercooked and chewy. I usually always get the chicken when visiting your restaurant so I am familiar how it should be. His comment was " I hope your visit next time will be better". Really? Next time? If you don't want to know then don't ask. Luckily I will never be in that area again to give them another chance but will continue to visit our local one in Hattiesburg, Ms. How discouraging this was! I left hungry! My name is Sharon Hall, [protected]@gmail.com

I bought these candies today in St Pete Fl to take to a friend for a birthday party (i knew they were one of her favorites) When i got there she had a couple, and found them to be HARD and STALE...even though they had a 2023 date on them...I have the box but really do not want the hassle of taking them all the way back 25 miles to return them...I am pretty disappointed in the quality of a product at Cracker Barrel...these days.

I received 2 cracker barrel gift cards as a prize. Both were on the original backing with receipt stapled on. When I went to use them, there was a 0 balance even though the receipt showed $10 each on them. The manager at store said she would call about them and then report back to me but that was over a week ago. She uncovered the pin number on them. I feel that the cashier never activated them as they hadn't been used. The store is #95. The date was [protected] that they were bought. The cashier was #890738. Check # 8974 . The card numbers were [protected], pin 6567, and [protected] pin 3749. Trace # 922871 and 911869. I would want this to be restored to me so I can have use of them. Again no one is really helping. I go to cracker barrel quite often and never had a problem till now. Although it wasn't paid for by my credit card, it was a prize I won. Cynthia Hill, 2607 Chancery Lane, Richmond IN 47374

I placed an order via telephone at the Belleville, Michigan location. I spoke with Katie (1323869). We ordered the meatloaf from their lunch menu, as we have done many times. At the time of placing our order, I was given an incorrect total. It wasn't until I had called back twice that Katie taking actually listened to me and gave me the correct total for our lunch meals! When my husband brought the food home, I couldn't tell if the meatloaf was actual meat for humans or dog food. I only ate my sides…couldn't eat that slop that looked nothing like meatloaf! Had we lived closer to the restaurant, we would have return our order and demanded our money back! Very disappointed!

We usually order the old timers, however, Cracker Barrel did it again, you changed something that was perfect. How in the world can you take off the menu and that meal choice regular GRITS!? Grits are a southern staple which isn't CB a southern theme restaurant?! So you take away the grits off the old timers and you RAISE the price?! So disappointed! Service is usually just ok but we know food will be good. Well not anymore! Guess we will just go to IHOP which is closer to our home anyway. BRING BACK REGULAR GRITS AND ADD IT BACK TO THE OLD TIMERS MEAL!

The billing address for my CC is a PO Box and CB will not accept it! Everyone else in the country WILL, but NOT CB! What is the problem, folks?

We hate the new breakfast menu. The healthy options are gone. Oatmeal, whole grain pancakes, yogurt parfait. Even the morning port chops, turkey sausage, etc. What in the world were you all thinking? Im on a diet and have always for twenty years found things to eat at any meal, today we left your restaurant for Denny's. Yuk. Not happy. We need healthy options and not just calories galore. I enjoy a meal out a few days a week. Your restaurant is now off my list. I love Cracker Barrel and your prior menu. I almost always shop in your store. It would be-sad to loose customers such as myself and family.

It took us over an hour for our food. People coming in after us got their food and finished eating 30 minutes before we even got ours. They left the bacon out and tried to charge for it. Was not impressed with the my asst manager. She apologized and that was it. Our food should have been on Cracker Barrell. After we asked them to take off the bacon we got charged for it took at least 20 minutes before we got it corrected. It got us way behind her schedule

Purchased at Harris Teeter in Mount Pleasant SC. Expiration says October 2021 but it's moldy inside.

We wait 1hour and 22 mins to get our food. Our server told us the reason was the kitchen was being slow today. I ask for a manager she informed me there was 2 manager in the kitchen it was not her fault she had just got to work. Bout 15 mins later our food came all wrong misses a whole plate misses items. No manager every came back to check on us. They were 6 of us. It was awfully from the server to the kitchen to the manager .. A simple we understand and plan to make it right and i am sorry was never said. No discount no apologies no nothing ...

I have been eating a you restaurants since 1998. If you guys can't speed up your kitchens. You are going to go broke keeping the doors open even with a great customer base. Your new servers are slow at all stores and poorly trained. Your servers aren't going to stay working in a restaurant they can't turn tables they can't make any tips. With that being said I've been to Crackerbarrel two times this week and nobody's even greeting me after being seated for at least five minutes and this time 10. My food is finally came out after about 20 minutes and it is cool. I think it's been sitting on the counter no one delivered it to my table. I hope things change in the near future for your sake and mine

Date 07/29/2021...Time seated 09:30 am...
time server came to table09:48am
Service was SLOW and poor Server Faith came into our area 3 times without looking our way or making any eye contact...We finally had to catch another person walking thru to get attention and coffee..no spoons...Faith finally came to get our order...it was incomplete...Toast was brought after we finished eating I refused it...food got cold before we got our silverware... 4 other couples came and sat down after we had been seated...They were all served and eating before we were served...I have been eating at Cracker Barrel since they opened between Richmond, Va and Dayton, Ohio...My wife and I eat at CB all the time here in Lakeland FL...This was the second worst food/ service we have received from CB...Now more than ever with the Pandemic going on you need better trainees...Not only, bad service at the table, but I wrote on my ticket about the poor service and the cashier after reading it, did nothing...Did not apologize, did not call a manager or anything...This is not what I expect from CB...
Harold Meyerhoffer...a very disappointed customer
8838 Pebblebrooke Dr.
Lakeland, FL. 33810
[protected]
[protected]@tampabay.rr.com

July 01, 2021
5:40. p.m.
Check no. 1509 [protected]
ACCESS CODE: [protected]

I have tried several times to contact Cracker Barrel 1-800 phone number, I have left messages and my phone number for a return call, to no avail.

Complaint: Arrived at mentions store to pick up order...they said they were out of the Turkey Dinner. I was told twice in the store "they were working on it now" Finally I get the truth after 45 minutes of waiting!

Nancy Mullen, 2164 Gamecock Circle, Little River, SC 29566