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Cracker Barrel Customer Service Phone, Email, Contacts

Cracker Barrel
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1.2 11 Reviews 493 Complaints
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Cracker Barrel Complaints 493

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M
1:08 pm EDT
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Cracker Barrel Gift Card expired

I bought 2 gift cards a couple of years ago one in the amount of $100 and the other for $150. I tried to use one today ($100)and it said there were no funds left on the card. When I got home I checked the balance on the other card($150) and it also said there were no funds available on the card. I purchased these cards in Albuquerque at Cracker Barrel and I want so answers as to where my $250 has gone. When purchasing these cards I was told that they NEVER expire. I assume since the COVID closed dining they closed their books out for 2020 and stole my money. I want answers. Small claims court here I come if I don't get some refunds. Very unhappy and plan to advise everyone that they took my money.
Card for $100 is #[protected] Security#1586
Card for $150 is #[protected] 410Security #5961

Desired outcome: Refund of $250

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3:35 pm EDT
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Cracker Barrel Not being able to reach anyone

I am trying to correct an error, maybe on my part, but none the less. I did not receive my $10 Cracker Barrel gift card that was offered with the online Mother's Day meal. I didn't see anywhere on there to put my email to receive an e card. Nor have I received anything via regular mail. The Cracker Barrel where I ordered from stated they are not responsible for gift cards and referred me to the home office. Since then, after several attempts, I can't get ahold of anyone nor do they return my call when I leave my number. My email is [protected]@yahoo.com

Desired outcome: To receive my $10 gift card for Cracker Barrel

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M
1:56 am EDT

Cracker Barrel Gift card issue

In late April, I received a gift card to CrackerBarrel from my neighbor as a condolence regarding the passing of my mother in law. On June 6th, I went to our CrackerBarrel in Prescott Valley Az. and used my gift card to pay for dinner. I was told at that time that there was a -$0- balance on the card. I have to repeat that this was the first and only time I used the card. I did not keep the receipt and instruction card that came with the gift card so I contacted CrackerBarrel customer service to see what could be done. I was given a ticket number 000931. They "cheerfully told me that I had a -$0- balance on the card. I wrote them back saying I knew that and explained the issue and asked if there was anything that could be done. I got no response. I wrote to customer service again and asked about my issue. I was contacted by e-mail by Thom Wilkinson on June 14th. and was asked to provide the number on the card. I did and even added the"pin" number under the scratch off section. I never heard back from him. I wrote my last e-mail to Thom on June 19th. I really feel bad for my neighbor who spent her money on this card. Apparently the store clerk didn't activate it or did not put an amount on the card. I will not go back to my neighbor and tell her that her condolence gift didn't work. That's just not right. There probably is nothing that can be done but, it would be nice to hear it from your customer service department.
Thank you.

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7:25 pm EDT
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On June 22, 2021 my wife and I debated whether to eat at First Watch or Cracker Barrel, we chose Cracker Barrel. We both ordered good morning breakfast. The biscuits just were not up to Cracker Barrel standards as per pre covid. The meal at First Watch would have been $8 more, but the increase. The service is good, but the quality of food is just so. I...

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B
5:25 pm EDT
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Order# 6022559 Product  was unsatisfactory (pecan rolls). I had been purchasing a pecan roll after dining each week at one of your restaurants for over a year, but since I don't care so much about your new recipe for fried chicken fingers, I haven't been there for awhile. Ordered 8 pecan rolls online. Not as much pecan covering as I used to get at the...

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7:29 pm EDT
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Cracker Barrel Fish

We did pick up at Cracker Barrel tonight (6/18/21). We normally eat the Friday Fish plate. We ordered our two go plates (2) and when we got them home this was the worst meal that I had ever seen or tried to eat. The fish was burnt, looked like burnt scrabbled eggs, soaking in burnt oil.

Normally, our fish are intact, lightly brown and not swimming in burnt oil. If we had been non take out tonight, we would have sent this meal back to the kitchen. Unfortunately, we were take out. Lesson learned tonight if I return to this business will be to check our food plates prior to paying for them to make sure we are not receiving burnt food soaking in burnt grease!

Very disappointment in Cracker Barrel for preparing this food for a customer to eat. I would not have fed this to a dog.

Loretta Houston
Aiken, SC

Desired outcome: Get your kitchen cook trained to cook a decent meal.

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David Nemeth
US
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May 09, 2022 9:51 pm EDT

So sad, Loretta.

Take out food is a great situation for restaurants to serve the same priced and occasionally poorly prepared food.

I’m thinking Covid and the upsurge in take out presented many folks accepting less than decent food. And so, it’s become sort of the norm in many eateries to think they can serve sub standard food.

I always open the box and check the condition of the food and had a few issues that were addressed on the spot.

Also, remember that these restaurants employ anybody who can convince the management that they can cook and the restaurant thinks they can still charge these outerageous prices for sub standard food.

I worked in several places and could write a book!

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T
10:22 pm EDT

Cracker Barrel Chicken pot pie

I had ordered cracker barrel online back on may 20th. Took it home ate my meal and only a few short hours i was sick. I was sick for 2 days. I have reached out to that location and havent heard a word back. Please help me with this as i will never order from there again.i find it unprofessional for not getting a response back as i was very ill. Something needs to be done

Desired outcome: My money back. Or to let them know about the situation

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4:22 pm EDT
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05/21/21 I wanted the shrimp. I did NOT want fries (too much fried food in one meal!) I asked to have a substitution. I was advised no sub. I asked to have them just not serve the fries. I was advised "they come with the meal." I asked to have them on the side. No. I finally got a take-out container brought to the table and put my fries into that at the...

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J
7:56 am EDT

Cracker Barrel fried chicken @ service.

I am hot happy. please call me and we can discuss your Crestview fl. store. [protected] I am having trouble with your web site. thank you Judith Meyers

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3:52 pm EDT
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I experienced a problem this past Saturday with a Server, James and the General Manager at the El Paso Store. This occurred around 5pm and the place was not that busy. Tried to order 3 chicken tenderloin sandwiches in which CB no longer serves them so we asked for the chicken tenderloin meals and to add 2 slices of sour dough bread. James the serves stated...

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8:10 pm EDT
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We dine at the Cracker Barrell in Forsyth, Illinois frequently. The last few times we have not been happy with our meals, but last eve we decided to give it another chance and four of us ate there. Our friend, Jerry, had southern fried chicken and it was so very dark and hard as a rock. He tried to eat it and ended up just tearing it up and sending it back...

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6:57 pm EDT

Cracker Barrel To go

I called in order to place an order for curb service understand you supposed to do it online but I'm driving down the road I cannot download your app and try to watch to order as well driving so I don't think there should have been a problem with me calling you in to order something and getting tired of service but they refused me to do that so you just lost its tail and I'll just eat them pretty regular I don't know the difference it would make about calling and order it for subsurface versus online I was in a hurry I'm on the road can't take my eyes off the road to do that I really wish that it would be a option that we could have to order to online or we can call in and ask for curbside and have no problem. Dont really understand why its an issue .

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12:01 pm EDT

Cracker Barrel Invalid gift card

On 12/23/2020, I received a gift card for Christmas. I attempted to use the card on May 15, 2021 and I was informed its was invalid. I have the original receipt, and the card was purchased with cash for the amount of $35.00. The card was purchased at the Pueblo CO Cracker Barrel, cashier 1563677. I tried calling, but LONG waits to speak with anyone.
I have not had good experiences with your establishments, and the is just another reason. I am just asking that I get a replacement gift card for the $35.00. Its upsetting and embarrassing that this could not have been handled by the manager. Unprofessional that the customer to be inconvenienced. Your response is appreciated.
Selisa L. Dominguez
5210 Lynn Meadows Dr.
Pueblo Co. 81005
[protected]
[protected]@gmail.com

Desired outcome: I want what was paid for, a replacement $35.00 gift card.

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11:10 am EDT

Cracker Barrel Possible food poisoning

My name is Willma Miller and I wanted to let someone know about how terribly sick I got after eating at the Cracker Barrel in Bloomington Normal Illinois. I ate dinner with a friend and had Chicken and dumplings and for desert I had blackberry cobbler. Approximately 7:00PM I developed chest pain that was constant and about 8PM started vomiting. I was sick for 12 hours. I called 911, went to OSF Saint Joseph hospital and was admitted for 5 days. I think it was from the blueberry cobbler with Vanilla Ice Cream.
At the hospital they conducted several tests to make sure it wasn't my heart.
I feel like I need to report this to you so it doesn't happen to somebody else. I also reported it to our local health department.
Please refund my check. My friend and I had Chicken and dumplings and 2 deserts and 2 beverages.

Desired outcome: Refund

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1:58 pm EDT

Cracker Barrel the manager (Derek)

I was with family yesterday and signed in at 10:00 am. At 12:12, still had not been seated with a party of 13. I understand it was Mother's Day, but there were others called before our party. The manager, Derek, was very rude and did not handle the situation professionally. He was involved in a heated conversation with several in our group.

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5:29 pm EDT

Cracker Barrel Items for sale

I have notices that nearly every item for sale in your stores are made in China. China is a communist country that oppresses and tortures people who have religious or differing political views. I am a repeat customer and I am considering not eating at your restaurant in the future. This would be hard because I eat at Cracker Barrel quite often. I would rather pay more for things made in America than support any establishment that does not see the danger and moral issues related to the Chinese government. I have never receive bad service and the food is consistently good so it troubles me to have to say this.

Thank you,

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3:41 pm EDT
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I arrived at the cracker barrel in seffner, fl on May 6 at 12:40 pm for lunch, I was told that there would be a 20 minute wait. It was 25 minutes before I was seated. The first section had 8 tables with customers and 10 empty tables. The 2nd section, where I was seated had 8 tables with customers and 10 empty tables. There was 1 hostess, 2 or 3 servers, and...

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6:52 am EDT
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My daughter bought me a rocking chair for my birthday around the end of May 2020 The chairs started peeling after two days of having it and the store exchanged it for the same type of chair in about two weeks when the new shipment arrived. I stored the the rocker out of the elements during winter. When I brought the chair back outside on April 22nd. After...

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R
3:56 pm EDT

Cracker Barrel Entirely too long to be seated mini tables open!!!!

Waiting in line for party of 13. A party of 10 came after and were seated before us after editing 45 minutes! Jaquan person seating. Told him it was not right to Saint party before us that had come in after us. I said we have been waiting too long, we need to be seated! Yea, everybody else wants seated too! Smart Alec answer. Poor poor poor customer service!

Desired outcome: You need better customer service if you want to keep customers coming to you!

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6:07 am EST
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Cracker Barrel part of order not received.

I ordered 2 (Two) rocking chair pad sets for two chairs and only received 1 set. Could someone check on why I only received 1 and not 2? When I ordered it showed a total of $77.89 and Qty:2 Please reply with an answer. Still needing another set. I ordered from store address listed below on line.

Thank you,
Peggy Kile at [protected]@verizon.net

Desired outcome: Would like to receive my 2nd set as ordered or explanation

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About Cracker Barrel

Screenshot Cracker Barrel
Cracker Barrel is a well-known American restaurant chain that has been serving up delicious Southern-style comfort food since 1969. In addition to their restaurants, Cracker Barrel also has an online store where customers can purchase a wide variety of products, including home decor, clothing, toys, and food items.

The Cracker Barrel online store offers a unique shopping experience that is reminiscent of browsing through a country store. The website is easy to navigate and features a wide range of products that are sure to appeal to a variety of tastes and interests. From rustic home decor to classic toys and games, there is something for everyone at the Cracker Barrel online store.

One of the standout features of the Cracker Barrel online store is their selection of food items. Customers can purchase a variety of pantry staples, including jams, jellies, and preserves, as well as specialty food items like pancake mix, biscuit mix, and cornbread mix. These products are perfect for anyone who wants to recreate the delicious flavors of Cracker Barrel's Southern-style cuisine in their own home.

In addition to their food items, the Cracker Barrel online store also offers a wide range of home decor products. Customers can choose from a variety of rustic and vintage-inspired items, including wall art, candles, and kitchen accessories. These products are perfect for anyone who wants to add a touch of Southern charm to their home decor.

Overall, the Cracker Barrel online store is a great place to shop for anyone who loves Southern-style cuisine and rustic home decor. With a wide range of products to choose from and a user-friendly website, it's easy to find exactly what you're looking for at the Cracker Barrel online store.
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- Summarize the main issue you have with Cracker Barrel in the 'Complaint Title' section.

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- Provide detailed information about your experience with Cracker Barrel. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

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Overview of Cracker Barrel complaint handling

Cracker Barrel reviews first appeared on Complaints Board on Feb 16, 2009. The latest review Manager was posted on Oct 26, 2024. The latest complaint Unable to use a gift card purchased in 2019 was resolved on Aug 19, 2022. Cracker Barrel has an average consumer rating of 1 stars from 504 reviews. Cracker Barrel has resolved 20 complaints.
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  1. Cracker Barrel Contacts

  2. Cracker Barrel phone numbers
    +1 (800) 333-9566
    +1 (800) 333-9566
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    +1 (615) 443-9266
    +1 (615) 443-9266
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    Senior Director Corporate Communications
    +1 (615) 443-9115
    +1 (615) 443-9115
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    Media Contact
    +1 (615) 443-9589
    +1 (615) 443-9589
    Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 1 1 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number
    Media Contact
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  3. Cracker Barrel emails
  4. Cracker Barrel address
    307 Hartmann Drive, Lebanon, New York, 37087, United States
  5. Cracker Barrel social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
  7. View all Cracker Barrel contacts
Cracker Barrel Category
Cracker Barrel is ranked 2 among 35 companies in the Casual Dining category

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