Cracker Barrel
Reviews and Complaints

I did not receive the corn muffins that were supposed to come with my meatloaf meal. I would like to suggest that you NOT SEAL the plastic bags with that sticky label you seal them with until the cashier goes through the bag and makes sure that everything is correct. And when I started to eat the meatloaf, the first thing I ate was the grey "mushroom" that was on top of the slice of meatloaf. And very quickly I realized it was NOT a mushroom but a piece of slug/slime! And this slug/slime was ALL over one side of the slice of meatloaf. It was VERY off putting and it will be a while before I try your meatloaf again.
I just called the store where I got my order and complained that I did not receive my corn muffins and asked if I could have a FREE piece of your Buttermilk pie instead and she asked her boss and he said yes. Just thought you'd like to know that. Also, I didn't mention the slug/slime on my meatloaf, but I am taking some of it back down to the store when I go get my free pie and show it to them.

I am at cracker barrel in Tuscaloosa, Al for the second time in less than a month. The first time my family and I waited more than two hours for our food. The excuse was that they were short staffed. We got our food and we're told they were out of several items we ordered. Tonight, we have been here, so far, for 45 minutes, no food. Waitress says they have a party if 20 in another room.

Ate at the cb at exit 181 in pratsville al last Saturday. First the service was not what it should be. The waitress never came back to see if we needed drink refills. There were four of us. I ordered a stuffed potatoe and it was the saddest tiny potatoe ever. Also, very little cheese and they forgot the sour cream. My child ordered the chicken and dumplings. There was very little chicken in her meal. She never complains but she was not a happy camper.

I ordered food for my elderly mother for her christmas lunch. I was in the Cracker Barrel in Lexington KY last week and was telling the manager about it. He ask us to contact Cracker Barrel with a complaint. The ham was the only item in the lunch eatable. Ordered mashed potatoes and was given sweet potatoes. The dressing was hard the carrots looked dark and wrinkled. A pie was ordered and was left out of the box. The lunch was around 90 dollars. I was very disappointed in the food.

Cracker Barrel
2220 Elkhorn Road
Lexington KY 40505

Betty Watkins
530 Bethany Road
Campton, KY 41301

I ordered 3 meals to go there was one item missing. I phoned the manager and asked him to refund the price of one item. he did not. When you sell something and don't deliver its fraud. When you do it repeatedly its a pattern of fraud. the last 3 times I've ordered there has been food shorted 2 of the times. I am not eating there any more but they owe me a refund for one order of steak fries. The cracker barrel was in Calera, al

My husband and I went to the Cracker Barrel in Roanoke Rapids, NC and when we were finally waited on and order taken the server brought our drinks, and we asked for biscuits only and no cornbread muffins. She brought our meal and the biscuits along with cornbread muffins, butter and jelly/ jam bowl and when I went to get a thing of butter there was something on the side of the bowl that looked to be mouse droppings. When the server was shown, she looked at it and then took her finger and removed it from the bowl. She left the bowl and cold biscuits on the table instead of removing they. The floor was unswept and the place has gone down hill and I will NEVER step foot in that establishment again. The Health Department needs to go in there and do a serious investigation. I have a picture of what looked like mouse droppings but is on my phone and not my tablet.

I received a 50.00 gift card for a gift in December 2019. My husband had surgery right after the holidays & then Covid happened, so we did not get a chance to use it. It has been in my desk since that time still attached to the cardboard it came on. Today we decided to go for a drive & finally get to use our gift card since we recently completed our Covid vaccines. We were informed that there was a zero balance & that two transactions were made in December 2020. I did not make these transactions & don't understand how they were made since the card has been safely placed in my desk since receiving it. I would like to know how & where these transactions were made. I left a message at the customer service number this morning, but did not receive a call back. The card number is [protected].

Howdy

I rarely complain. Cracker Barrel is my most favorite place to eat. Lately, I have been disappointed with the location in Hammond, Louisiana.

I have been at that store twice in one week. Both times, the food served has been cold. I mean really cold

Also, I am sorry to learn that the cabbage and Lima beans have been omitted from the menu. They were really super!

Having limited choices takes away from our enjoyment of going to Cracker Barrel.

Please address the cold food issue with your managers in Hammond LA.

We won't be using you again until we can safely come in and dine after the pandemic is under control. You provide delivery but through DoorDash. They are terrible and crooked. We didn't get half of our order a few weeks ago. DoorDash assured they would give us credit for that error on our next order. We ordered again a few days ago but there was no credit. The charge to my credit card was exactly what the order cost. If you don't want to lose additional business, I would suggest you try to contract with another service. Go online and just see how bad the reviews are with DoorDash. You are a great restaurant - too good to be associated with such incompetent liars.

Did you ever survey your customers to see if they really wanted alcohol to now be served? Doubtful.. One can only assume that someone at the top thinks there is more money to be made if alcohol is served.

I am so disappointed in Cracker Barrel for allowing this to happen to your family restaurant. Shame on you.

Just recently spoke to a waitress about the alcohol. She told me she was a recovering alcoholic and had came to work at Cracker Barrel to get away from serving alcohol.. Thanks to you she's now right back into the thick of it.

You are not what you used to be and I am for one regret your decision.

Joe Bradshaw

We had complained several weeks ago about our order at the Cracker Barrel in Wisconsin Dells. Come to find out...it wasn't their fault. We had always ordered the Shrimp Dinner and got three sides with it. We were not aware of the fact that Corporate changed the policy and automatically gives French Fries with the meal. We don't eat French Fries... We like to order 3 of the other sides. I don't know why this policy was changed. We are VERY disappointed to find this out. This actually might stop us by eating there. Why waste French Fries when we could order 3 sides that we would eat. We LOVE your food. I don't see what the problem is by letting US...the customers decide what sides they want.
The Cracker Barrel manager I spoke to this last time was WONDERFUL! Explained to us that the policy changed. We sure hope that we are able to make our own decisions from now and order what we want.
Thank you for taking the time to read this. I hope it goes back to the old way.
Kim Carter

My name is Tracey Pate.im very upset about a order I placed on website.not sure of store number, but it's New Port Richey, Fl.got to store, called told them I was there.i sat there 15 mins after speaking with a Holly.i called back as I waited in my car...another 10 mins for a rude man, not a manager.Not even so much as a appology.im a regular customer, but now will find another comfort food restaurant.There are plenty to choose from in Florida.awful service.
Tracey Pate
[protected]
4124 woodfield ave
Holiday, Fl 34691

Went to Cracker Barrel for their fried chicken
So much breading that you couldn't tell the pieces apart and there was hardly any actual chicken under all the breading .
I have been calling and leaving my number for 2 weeks and
No one calls back or answers at customer service .
Worst customer service
There is a message where you can leave your phone number and name to hold your place in the que for a callback

my husband went this morning and got me some blue berry pancakes and when i started eating them i noticed they were not cooked the batter was still running out of the pancakes. he went to cracker barrel on 601 mount airy nc

Almost every piece of silverware we received had dried food particles on them. They gave us extras and they were also filled with small particles of dried food. Something is wrong with the dishwashing process. They gave us plastic ware after several attempts. We were entertaining a missionary couple and they were not happy with the cleanliness of the silverware either.
We visited the Cracker Barrel Store #629 in Chesapeake, VA. Our ACCESS Code on the receipt was [protected]