Cracker Barrel’s earns a 1.2-star rating from 504 reviews, showing that the majority of diners are dissatisfied with meals and service.
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Gift card.
I was given a 50.00 gift card from my niece and have had it for over a year, but according to the the card these is no expiration date to use the card. I tryed to use the card on02/21/2021 and the cashier stated the card had no money on it. I had just taken the card of of its envelope at the store the sticky stuff was still on the back of it. I had not used it at all. She told me to call the number on the back of the card. Needless to say I got nowhere. I was put on hold and and was never called back. I am a regular Customer to Cracker Barrell and my niece is a very honest hard working person, and this not how I would treat someone. I am a very honest person. I would like for for my 50.00 dollars to be put on my card. Ending number is 4890.
Sincerely,
Cynthia Caver
1672 Ole Country Road
Deatsville, Alabama 36022
[protected]
Desired outcome: 50.00 gift card
Take out meals
I went into one of your stores to order out
After placing the order it took 35 minutes to get my carry out
Then after I got home I found out that the order was not correct
There was several mistakes in each carry out order of 2
One for my wife and myself
We leave about 40 to 45 minutes away from our home so we could not take it back
We did not eat our meal at all and I think Cracker Barrel owes us a meal each that is if we decide to ever go back
What are you planning to do about this?
Cracker Barrel in Somerset Kentucky Store number #454
Ref number on receipt 791337
Chk number 3677 February 19; 2021 for $24.55
Desired outcome: Refund
820 gram Cracker Barrel cheese
Best before date is 21 AL 29. I have stored it in my extra fridge as per usual. The seal is loose and the entire block of cheese is covered with mold. Another package also is loose although not mouldy. I have always bought Cracker Barrel on sale and stored it for considerable lengths of time. I never had any problems with the old 909 g package. I would suggest your packaging is not up to standard on this size of cheese block.
Employee complaint
I have worked at my Cracker Barrel store since it's opened, when I started there was a bunch of us, I have worked my butt off just to be put down, they told me I did not work hard enough, fast enough, to their standards enough, so cut my hours from 5 days to 1 day from 38 hours to 4 hours telling me to prove to them, but how? When they cut my hours that low?, I would cry at home every day wondering how I'm going to feed my children. I never gave up, people started quitting so they gave me more hours, I worked my butt off, never called in, came in always when someone else called in, always on time, stayed overtime, but got in trouble for not finishing everything on time or early which resulting in my hours getting cut again. I have depression and when they cut my hours again due to something else, it made me feel like I couldn't do anything right. Then the pandemic happen and I had to apply for unemployment and since I had my hours cut unemployment only paid my 150 a week so I needed to work and there was no where to work and when we partially opened back up and I was put on the schedule for only one day and only made an 80 check for the week I didn't qualify for unemployment because I made too much. Now fast forward to we are opening again and I'm ready to go back to work and messaged my manager asking if and when I'm going to be going back to no reply. I feel like the managers hate me, like I'm an out cast. I thought Cracker Barrel was supposed to feel like family, but every night I want to cry
I don't know where you live, but you need to look for another job ASAP.
Food quality
I ordered online for curbside pickup. The I'm here button on the email doesn't work or they don't care. Next, when I got my food home it was bad. The meatloaf was dry so much so my grandmother covered it in ketchup and still couldn't eat it. My hamburger was also dry and the French fries were over fried. It was so horrible. We also ordered the fruit cobbler...
Read full review of Cracker BarrelSocial distancing procedures and policies
To Whom it May Concern: On January 22, 2021, my family and I all went to the Cracker Barrel in Jonesville, North Carolina. We have been proud patrons of this particular restaurant for many years and have always had a wonderful experience. With this visit, we had some family members from out of state that we hadn't seen in over a year and a half and were...
Read full review of Cracker BarrelNO Oatmeal
At Tupelo Cracker today 01/14/2021 we were told there will be no more OATMEAL (which my wife real;ly likes.)hoping McDonald's doesn't do away with theirs because when my wants OATMEAL she wants OATMEAL the rest of us eat a large breakfast, I don 't like anything McDonald's has for myself.
Why do away simple as OATMEAL!
Desired outcome: [protected]@yahoo.com
Pick up meal
When you have a pick up order to go, you should always have a to go set of fork and knife with some napkins!!! I ordered a catfish dinner with cornbread and collard greens. I left to go eat and had no fork or any utensils to eat my food. There were no napkins and the collard greens were not even seasoned. I had no salt and pepper to season it! This is a...
Read full review of Cracker BarrelProduct
This is the second time I had a problem with the Milford CT Cracker Barrel . I ordered over the phone for pick order the first time I didn't find out it was wrong until I got home brought it back waited for them to prepare the food was not offered anything for my time and trouble. Didn't try them again until 6 months later this time I checked it before I...
Read full review of Cracker BarrelBurnt chicken
My wife waited over an hour. Got home with food and chicken was super burnt. Called store for refund and they said they couldnt and i had to call coroporate. Been trying for a week to talk to them and no luck. Our order was from december 15th. My kids were unhappy and they refused to eat any of the food because of the chicken. We paid 40 bucks and none of us ate.
Desired outcome: Refund
Cleaning process
We have visited 3 of your stores in the last month and have seen the same problem in each store. When the person cleaning the tables, uses the same cloth to wipe both the table and then the chairs. They then go to the next table and repeat the process. This means that my table has been cleaned by a cloth that was just used wiping the chair of the previou...
Read full review of Cracker BarrelPoor quality of cracker barrel chicken pot pies
Today we bought 2 Chicken Pot Pies from Cracker Barrel in Brookhaven, MS. This was the first time and will be the last time. The attached photos show the unequal amount in each container. One had more crust than filing and no taste. Next time we'll go to KFC. KFC would have been cheaper and closer. We were very disappointed and will not buy again. My...
Food
Went with my family to cracker barrel for thanksgiving only to find a very limited menu with only about 4 lack luster meals to choose from unfortunately we decided to stay and eat, we will not be joining cracker barrel again for our thanksgiving meal in the future, the server was good but that was the only thing good about this visit. PS. We have enjoyed...
Read full review of Cracker BarrelManagement!
Waycross has the worst mangers I have seen any were. Darrin being the worst one of all. Rude and does not know how to run people at all surprise his own people have not beat him up yet. Poor scheduling, last minute changes messing up you day off at last minute. He needs to be replaced. But we know how you are all you see is $ but you know its going to burn were bad people go.
Read full review of Cracker BarrelMeal
Dear Sir: I am writing this letter to you to complain about a pick up order. The sidesthat I ordered were incorrect and I did not receive bread with the 2 orders. I have tried to reach the Goodlettsville, TN location for 3 days and have been unsuccessful. My order number 12492 the service date was 11-15-2020. Thank you. Barbara Fagan [protected]
Read full review of Cracker BarrelI purchased the open face roast beef with potatoes and coleslaw
When I received my meal, the coleslaw was no good it tasted sour, I complained to waitress she said ok, but kept serving it to other customers. No one eating it, also my roast beef had no gravy on bread just a little dab in middle. I ordered sweet tea and got unsweetened and my husband was the same. Ask for cornbread but got it as we were standing to leave...
Read full review of Cracker BarrelQuality of food
Total disappointment. Ordered curbside. Chicken Pot Pie and Shepherd Pie. Both barely warm. Pictures say it all. Order was 10 minutes late. Service has been really poor at this location since pandemic.
Management
Darrell has got to be one of the worst mangers to try to run a place of business. There are so many things wrong with him its hard to start. He messes up your time, puts you in a position you know nothing about. If you hurt or injured he could care less. And the list goes on. He knows nothing on how to schedule people to work in an efficient way at all. He...
Read full review of Cracker BarrelService
I first tried to place an online order through my phone. I didn't see any place to enter a gift card that I had for cracker barrel. I than called the store directly. They took me to the manager on duty that evening. August 6, 2020 around 5 in the evening. At the chamersburg, pa. Store. When I explained my situation to the manager. I told him there was no...
Read full review of Cracker BarrelMobile order
Wow! And that is not a good wow. I placed a mobile order on the app and picked it up at the Topeka, KS location. I didn't open the container before I got home and it's a good thing for Cracker Barrel that I didn't. Can not believe I got charged $11.99 for one small, and I do mean SMALL, slice of pot roast, six carrots and green beans. Let me tell you something Cracker Barrel—I fully expect to get the SAME amount of food for the price whether I eat at your establishment or order to go on the app. You just lost me as a customer!
Cracker Barrel Reviews 0
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About Cracker Barrel
The Cracker Barrel online store offers a unique shopping experience that is reminiscent of browsing through a country store. The website is easy to navigate and features a wide range of products that are sure to appeal to a variety of tastes and interests. From rustic home decor to classic toys and games, there is something for everyone at the Cracker Barrel online store.
One of the standout features of the Cracker Barrel online store is their selection of food items. Customers can purchase a variety of pantry staples, including jams, jellies, and preserves, as well as specialty food items like pancake mix, biscuit mix, and cornbread mix. These products are perfect for anyone who wants to recreate the delicious flavors of Cracker Barrel's Southern-style cuisine in their own home.
In addition to their food items, the Cracker Barrel online store also offers a wide range of home decor products. Customers can choose from a variety of rustic and vintage-inspired items, including wall art, candles, and kitchen accessories. These products are perfect for anyone who wants to add a touch of Southern charm to their home decor.
Overall, the Cracker Barrel online store is a great place to shop for anyone who loves Southern-style cuisine and rustic home decor. With a wide range of products to choose from and a user-friendly website, it's easy to find exactly what you're looking for at the Cracker Barrel online store.
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Overview of Cracker Barrel complaint handling
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Cracker Barrel Contacts
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Cracker Barrel phone numbers+1 (800) 333-9566+1 (800) 333-9566Click up if you have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 18 18 users reported that they have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 44 44 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number+1 (615) 443-9266+1 (615) 443-9266Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 3 3 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 11 11 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone numberSenior Director Corporate Communications+1 (615) 443-9115+1 (615) 443-9115Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 2 2 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone numberMedia Contact+1 (615) 443-9589+1 (615) 443-9589Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 1 1 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone numberMedia Contact
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Cracker Barrel emailsdmca@crackerbarrel.com100%Confidence score: 100%Supportjanella.escobar@crackerbarrel.com93%Confidence score: 93%communicationjeanne.ludington@crackerbarrel.com93%Confidence score: 93%Communicationteresa.miller@crackerbarrel.com92%Confidence score: 92%Communication
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Cracker Barrel address307 Hartmann Drive, Lebanon, New York, 37087, United States
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Cracker Barrel social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024 - View all Cracker Barrel contacts
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