Cracker Barrel
reviews and complaints

On August 16, 2022, around 8:15p.m., at the Erie, Pennsylvania Cracker Barrel, I was told that I could not use my gift card because it did not have a pin code. The cashier and manager tried a couple of general pin codes that didn't work, so my gift card is useless, even though it states on the card that it never expires. The $25.00 gift card that was purchased at the same restaurant in 2019 by a travelling companion and later gifted to me, does not have a pin code. Apparently, the cards have changed since 2019 and now they all include a pin code. I find it unbelievable that in today's technological world Cracker Barrel's tech team could not create a program that would include these older gift cards. I had not used the gift card at an earlier date because of COVID in 2020 and 2021. I also do not have a Cracker Barrel close enough to order online. So now as the pandemic is improving, I decided stop at Cracker Barrel in Erie on my way home to Slippery Rock, and unfortunately, could not use the gift card I had been waiting to use.

I ordered a roast beef dinner at the cicero Store. I can only say that If I was a chef in your kitchen that I would not let this meat out of the kitchen . It was two pieces one had a slab of fat the other one was just as bad. needless to say I will not order from Cracker Barrel Again. This was an anniversary dinner so my wife did not need to cook.Her salad was fine.

On July 18, 2022 at 3:39 pm, my family dined at CB in SA location #CB0690. We had a wonderful dinner and experience.

On August 16, 2022 at 2:58 pm, I dined at the CB in McAllen, Texas, location #CB0645. My dining experience was less than pleasant.

I ordered the Bacon n' Egg Hashbrown at both locations.

[protected]@$9.99

McA @$10.49

The meal at McA was terrible. The two eggs were rubbery, the bacon was tough as leather, I couldn't taste any cheese on the hashbrowns. My side order of sausage patties (3) wasn't any better. The patties were barely warm and not tasty at all. I honestly couldn't tell you what meat was used. Venison came to mind. My biscuits were cold and bland.

When the waitress asked how my meal was, I politely explained the dissatisfaction/disappointment of my meal. I explained to her that I was so looking forward to my meal, until I sat down and ate it.

Seriously, I was bragging so much about what a great meal I had at the SA location and now, it is doubtful I will ever return to the McA CB location. It really left a bad taste in my mouth as evidence by the eggs I had to spit into a napkin. I left two strips of bacon and two sausage patties uneaten. I did eat the hashbrown casserole after I removed the bacon, many chunks of tomatoes and the weird grilled string onions that resembled white worms.

My waitress removed the side order of sausage from my bill. I was not insisting or even suggesting my bill be changed to reflect my displeasure with my meal.

I asked the waitress if items on the menu were the same at all locations. Her response was yes, my meal should have been cooked/prepared like the meal I was served in SA.

I received a Cracker Barrel gift card dated 12-13-2020 and went to use it today. It was denied.

the card had never been used. After having me swipe the card, the cashier had me rub off the area of the pin #. It said 0 balance.

At home I found the activation voucher showing proof of purchase from the

store 222.

Card # [protected]

I called the phone number on the card and it said 0 balance.

store in Monroe ,Mi. order # [protected] 8/10/22

we ordered the Chicken fried Chicken meal, Cole slaw dumplins fried apples biscuits

side House salad , Hashbrown tots. meal came was shot the side salad so had to go back in , it was quick look so got home the chicken didnt have the gravy on it and No cole slaw, ONE meal to prepare for us an messed up, we are Seniors and was our 52nd Anniversary dinner to top the day off. very disappointing!

Ronald Miskol

12250 S Dixie Hwy

La Salle, Mi 48145 ...[protected].

On 8/5/2022 we visited the Gasden AL location. We were seated and our drink order taken just fine, After our meal order was taken is where the problems started. It was about 7PM and it was 4 of us, myself, husband and 2 kids (12 and 14) We ordered very basic food. We were not brought any basket of biscuits or cornbread what ever it is that is served. A table of 10 had come in and seated behind us. After noticing that 2 other tables that came in after us had already received their food (we had been waiting a long time) I asked the waiter if our food was almost ready as those other tables had already been served. Some time later he finally brought out our food, which from the look of it had been sitting for a while. My beef steak was burnt, the kids chicken strips looked and tasted like they had been re fried to warm up and everything else was cold. Still had not received any bread of any sort (noticed all other tables had been). Thought maybe this waiter was just new, but when he promptly had the large tables food out I knew differently. When I spoke to the manager about the issue of the large table behind us being taken care of quickly, he was very non chalant and simply said "ya that's how we are here at Cracker Barrel, I myself do that too" I guess meaning paying more attention to the larger parties then the small family tables. He then said "we don't serve rolls here" when I mentioned every other table had them, he was a smart butt and said "those are either corn bread or biscuits. Did you ASK for it" I was unaware that we had to ask for something that is usually just brought. He looked at my bill and said "oh it was nothing special, I could have made that in like 15 min by myself" which did not help the situation of us sitting forever waiting for food that was cold and burnt. He did take my hamburger steak meal off the bill but that was not what I was trying to get across to him. Apparently the staff there cater to the larger tables and ignore/forget about the little family that is there waiting. All in all not a very good experience at all.

Come to find out the waiter wasn't new at all so there was no excuse for the poor service

Tuesday evening Aug 2 2022, around 7:00 I walked into Cracker Barrel in Flint MI to place an order. There was a male employee standing in front of the counter straightening up things. I asked him about doing a take out and could I see a menu. Then a female cashier came up and walked to her register. she was pleasant and asked how she could help me. This guy told her that I needed a menu and that I was placing a take out order. she gave me a menu and then told him that he should take my order because he was the take out person. While I was looking through the menu he left and she went to attend other paying customers. I told her I was ready to place my order and she gave the guy a call to tell him that I was ready. I waited for at least 5 to 10 minutes and could not wait for him any longer. My mother was sitting in the car, and she does suffer from dementia. I had to leave. But we were both very hungry and it was late but we had to travel somewhere else to purchase food. I was very disappointed. this was customer service at its worse. it will be along time if any, if I decide to dine here again.

I took my son & girlfriend out for a birthday celebration yesterday, July 31st. My son always orders the chicken & dumplings because that's his favorite dish that Cracker Barrel serves. I noticed that he was not eating his food like he usually does and asked him what the problem was? He said it was very globby and not the way it usually is and he didn't care to eat it. He's not a kid. He's a 60 yr. old man, so he knows what his food is suppose to taste like! Anyway, I paid the bill for our dinner which was $30.95 plus I put an additional $4.97 tip on it for our little waitress. When it was time to check out, i mentioned it to the fellow who checked me out and he didn't take the cost of the meal off my ticket. He just mentioned taking the survey! I really think he should not have charged me for the chicken & dumplings! I felt bad because this was our birthday celebration dinner and I know he didn't get enough to eat because of the quality of his dinner.

I placed a delivery order with Uber and Cracker Barrel this evening, and my credit card was charged $45.92. My instructions to the delivery person were to leave my order against my front door, and to phone me immediately upon delivery. Neither happened. I tried to locate help from Uber, but their help options were disabled. I tried to get help from Cracker Barrel, but was told that they would not get involved. They refused to provide me with Uber's phone number. I checked outside of my door numerous times, but did not find my order. I asked to speak with Cracker Barrel's manager. I was put on hold, and left on hold until I finally gave up. I contacted my bank, and started a fraud complaint. My family member and I did not have a decent dinner, and I wasted a lot of my precious time trying to get something done. To top it all off, Uber put in yet another charge to my account, for a tip for the same individual who caused me so much trouble,

me the phone number rfor Uber.

n order this evening. My account was charged

Picked up to go order in henderson ky on 07/24/22 approx 8:40am

After driving all the way out to the county unpack order and no gravy with my order of biscuits and gravy. Well [censored] happens I know, but what got me was after driving all the way back to get gravy and let them know I was displeased I was given a we are so sorry, we apologize, etc. It a thank you,have a good day or squat.tbe young (lady) who brought the gravy out couldn't even bring herself to smile or sorry or nothing. Not a coupon or please come back and see us... Nothing which is exactly how more of money they will ever get. Absolutely no customer service anymore, sorry we messed up and you had to make 30 mile roundtrip to get the gravy for the order of biscuits and gravy. How the hell do .was that up? Anyway enough ranting.cracjer barrel no more for me

Our family of 3 visited the Cracker Barrel in Altoona PA for lunch on July 20, 2022. The waitress came promptly and took our drink order. We each had a separate menu and with review for our lunch selections we realized that each of the 3 menus had different prices listed for some items. We politely asked our waitress about this and she noted that we would be charged the highest price. We expressed that we didn't feel that was fair to the customer who would expect to receive the meal for the price noted. The waitress noted that she would check. After sometime she came back and said that the higher price for the items was how it was. She apologized that we had 3 different prices. We again noted that we didn't feel that was appropriate. The waitress left us again and after sometime again a manager came to discuss our concern. He adamantly noted that the higher price was their policy and would not be changed. He did thank us for pointing out the discrepancies and that the menus would be addressed that evening. We again expressed that wouldn't be fair to us but he didn't really seem to care. He asked if we were staying and we noted that we would just leave without ordering our meal. The increase in prices wasn't as big of an issue as much as the principle. Also it appeared as though the diligence to remove the old menus for their customers did not have much priority and there seemed to be an air of all involved "we are right in our policy" and they didn't even seem to care about our concern and that they had lost some customers.

We went to the Ocala, FL Cracker Barrel, 3801 SW College Rd Ocala, FL 34474. After waiting to be seated we waited over 15 minutes for a waitress to come to our table. I asked a waitress at the adjoining table to ask for our waitress. The waitress never came. I asked the hostess, who was standing there with a computer in her hand, if she could move us to another section since we were not being helped. She said she would contact the waitress to help us. We still didn't get any help. I again asked her to move us, and she rudely told us our waitress would be there shortly. The waitress, Sonia, came out with another tables order and said she would be there as soon as she could. She stated that she was having to make a dessert and would be there shortly. I said never mind, I would go somewhere else. It had been over 20 minutes and their tone and attitude was totally unacceptable. We were from Jacksonville and had recently been to a 4 day swimming competition at the new FAST swimming facility. There was an opportunity for Cracker Barrel to make a lot of money from these types of events. It's a shame that this type of attitude and behavior is tolerated.

Realizing places are short-staffed …

Arrived at CB @ 1:05p on 7/1400/2022. Seated in empty section with no apparent server. 15-20 minutes until approached for drink order. Placed order at 1:23p. No food @ 1:55p. Others arriving after me receiving food. Cancelled order & left.

Eating out an infrequent event. Very disappointing.

We visit Cracker Barrel in State College or Muncy at least twice a month. Never had a bad meal till today in the Muncy store. We both had roast beef that we love. The meat was cold and tough. All other items were cold. Mashed Potatoes, carrots and uncooked brocelli. The roast beef was always tender and great. Also the portions were very small. You better look into this. Roger

My son and daughter-in-law sent my husband a $25 Gift Card to Cracker Barrel. That card has come up missing. I do, however, have the original receipt that they sent along with the card. Obviously since I don't have the card, I do not have the card number. All I have is the last four numbers which is printed on the receipt. The card was purchased at the Giant grocery store (store #6277) in Huntingdon, PA. It was purchased on June 17, 2022 @ 7:02pm. Last four digits is 4600, amount paid $25 AUTH#: 123398 I talked with the local Cracker Barrel manager and he told me, "So sorry for your luck. Nothing I can do." Not the kind of professionalism I expected. Could you please respond via e-mail, phone call or snail mail. Thank you. Cheryl Finnegan, 5317 Frederick Street, Barberton, OH 44203 Phone #[protected]

My kids bought me a Cracker Barrel Gift card for Mother's Day. I can not find that card anywhere. I don't want to tell them I just wasted $25. of their money. I was told at my local Cracker Barrel, basically, "To bad...so sad!" They live in PA and I live in OH. They sent me the gift receipt, but it only has the last 4 digits on it. I found the gift receipt in the recycle bin, but I went through the trash and recycle bin three times and could not find the card. Am I really just out of luck? Thank you if you can help me with this matter. Sincerely, Cheryl Finnegan [protected]

We have went to this restaurant many years. As soon as we entered we knew there was a difference. The attention of the employees were not professional, the floors were not clean or the bathrooms. Our server must of been new, he did not know the items and forgot to bring several items. We had to keep asking. The hostess to seat us was not interested in waiting on us. Only having fun with employees. I ask at the check out if there was a new manager. She said yes yawing to my face. She said his name was Al. He was not there. The parking lot was not full as it usually was. No wonder!

We were shocked to see alcohol on the menu. This restaurant has allayed been a family place to bring families. I am very disappointed and we will not be back to this place.

Thank you