Cracker Barrel’s earns a 1.2-star rating from 504 reviews, showing that the majority of diners are dissatisfied with meals and service.
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Food & was disrespected on phone
May 26th 2020 around 6 I had ordered some food and when I got it it was not all in the back the tea water was cold the tea bag was not in the cup it was throw it in the bag the chicken tenders were the worst my chicken fried steak was terrible I've had it before from somewhere else and was better there I ordered for a sandwiches only got three that is not how you do your job plus a chicken tenders was not in the bag I had to get those two it was supposed to been a child's meal and the chicken was just in the container by itself I want that are service and I deserve better service better respect from the manager and the woman that answered the phone and I want everyone to be retrained in that place I am tired of people not having respect for me when a customer is right when you make an order you are supposed to have everything to you all at once not getting disrespected on the phone and saying well that stuff you're going to have to deal with it no I'm not and I want my money back and I want a free meal what I want and done right because I ordered for myself my sister and my child not everything was together when I got it who was missing and when you order for your family and nothing's all there together you got food missing how the family supposed to eat get together if you don't have everything I'm on Social Security and I want better respect and food given to me the way I order it I hope somebody get a hold of me as soon as possible cuz I'm very angry I left a message last night and nobody got back with me of the headquarters I'm not playing this
May 26th 2020 at 6 I order food when I got here it was cold nothing was warm nothing with us. I ordered for egg sandwiches to I was got for myself with just tomato on it and egg a little mayonnaise I only got one I order chicken tender meal for a child just got nothing for that one it didn't come I ordered a chicken fried steak with steamed broccoli and fruit salad and coleslaw besides we're good but the chicken fried steak was cold and nasty I was not done right I got a fish dinner for my sister everything or her meal was great but when I order something I expect everything to be in that bag when I get it I ordered my sister to egg sandwiches with ham she got her stuff but my son did not get his chicken tender meal I had to wait did I will deliver at 8 and my other a sandwich which was not done the way I wanted it everything was cold nothing was hot I order two hot teas the tea bag was thrown in the bag the water was cold I expect something to drink hot tea but like that and then getting my food late when I was told I would get it at 6:57 and then come to after 7 and then you want to blame doordash doordash didn't do anything it was on your end I expect my food be done right everything in the bag is supposed to be ordered and on time and I want it to be hot you owe me a free meal and I want a refund for my meal that I ordered for the whole entire night that is not how you feed a family and I was hungry last night and I still am because I didn't eat that what you said because I have health issues and I had to have food last night not when you feel like putting everything in the bag and not the way you're supposed to do it never ever do you disrespect the customer on the phone like you did me I want both of you written up who I spoke to that night and I want both to be retrained and I want a free meal for my sister for breakfast and lunch and my son breakfast and lunch and me breakfast and lunch I deserve it and I better get it tomorrow morning which will be Thursday or I will go take it to Higher Grounds and refund to
Quality of food
Did a online order on may 19, 2020 for 2 pc fried catfish, sides mashed potatoes chicken&dumplings and turnip greens, biscuit... Catfish was ok have had much better.. Mashed potatoes looked and tasted like they was cooked 3 days ago put in trash.. Chicken&dumpling no sign of chicken very dry and tough... Has been better... Biscuits very hard could not eat... So out of that meal all I could eat was the turnip greens & 1pc of the fish... Eat there often but after these last 3 online orders being not good at all just had to say something.. Don't have the money to throw away food and still hungry...
Poor customer service
Made an online order for pickup at the Cracker Barrel, Maume, Ohio, for a pickup on Sunday, Mother's Day at 10am. On Saturday day before I called the store, spoke to a manager to confirm my paid order and pick up time. I arrived to Cracker Barrel Sunday morning at 0945am, at 1045 my order was still not ready, I was told that they don't fry chicken until...
Read full review of Cracker BarrelFood
I ordered the homestyle fried chicken dinner with sides. Everything was good, except the chicken was most definetly left over from lunch. The crust It was very hard. I like crunchy hot fried chicken, but this was truly old, couldn't eat it. Sad thing is, my son gave me this gift card because so many of us are unable to get together he wanted me to have a...
Read full review of Cracker BarrelDinner?
Restaurant was REDICULOUSLY sweltering HOT and uncomfortable from totally unnecessary fire burning in fireplace. Management should be aware location is Florida, after all.
Food less than appealing. Gravy on country fried steak, mashed potatoes rounded out what seemed to be afternoon leftovers.
Unable to get refill on water from overworked server.
Food / quantity of food inventory
This makes our 3rd complaint filed in the last several years. We again visited our local Cracker Barrel restaurant at 7:30pm on February 25, 2020; there were approximately 20-30 customers/ guests dining around this time. The server took our order of - Grilled Chicken Tenderloin 2 sides, Chicken Dumplings 2 sides, and Haddock 3 sides. Upon placing the order...
Read full review of Cracker BarrelWaitress stole my, medication holder
Had dinner, had placed my pill holder next to the lamp on the table to take meds after eating. Left, realized that I had forgotten my meds, around and returned to store within 10 minutes...Waitress admitted to clearing the table, but said no container found... My wife also saw it on the table before we left... Manager said he directed employees to go thru...
Read full review of Cracker Barrel and 1 commentpoor staff and management
Pitifully understaffed. The restaurant has about 40% capacity filled and the wait was 15 minutes. We have been seated along with many others who have not being to be served. The table we are seated at is loose and not screwed down. The fire is not kept and the tables have not been bused. What a far cry from the good service at other cracker barrels
Read full review of Cracker Barrelservice
Very disappointing experience at Cracker Barrel on I-55 in Jackson MS Saturday night. We were seated 20 minutes and never had anyone come to take our order or get us drinks. A waitress walked by us 5 or 6 times to take care of others who were seated after us. This restaurant is in need of major help. Declining customers due to poor services. Last time we...
Read full review of Cracker Barrelemployee complaint
I'm a server at this store. I've been working here for a while. And I've always been dedicated to my job. The only thing that demoralizes me constantly is the hypocrisy of management. Just last year, I saw the GM get fired for sleeping with his employees. Obviously this is against company policy pretty much anywhere. And the rest of the management...
Read full review of Cracker Barreldining room service
My family went this evening to have dinner. After being seated the waitress came in 15 minutes to ask about drinks. 15 minutes later they arrived. 15 minutes later she came back to get out orders. 45 minutes later our meals showed up. Meanwhile other people got up and walked out due to this. We ordered dessert and 15 minutes later waitress informs us they...
Read full review of Cracker Barrellady manager
My family and I love your restaurant and have been coming for many many years. But today my experience was horrible and embarrassing. My famly's food was serve to us cold. When the manager came to our table she was very rude. She said "what do you want me to do" very nasty. She was not polite. She didn't say i'm sorry. We left there feeling very bad. I hope...
Read full review of Cracker Barrel and 1 commentOnline order not ready on time and not correct
Firstly - I am a long-time fan of Craker Barrel! I also want you to know exactly why I am very dissappointed. Placed online order on Dec 22-2019 at 1513 hrs for pickup at 1600 at store #42- Columbia, S.C. Arrived at store at 1555 and was soon told (turkey dinner was not available, no phone call)! I said I would take grilled chicken instead. At 1620 hrs I was contemplating asking for refund and asked to see a manager and I spoke with a very busy young man that was unaware I was waiting on my food, he took my receipt and dissappeared into the kitchen. My food arrived at 1630 hrs by another employee who had no idea what was going on. Upon unpacking and checking our food order I was even more dissappointed at the inaccuracy to fill our order. I am listing the accuracy issues in the order of our receipt, photos attached below. Fried Turkey Dinner (not available). Meatloaf dinner (meatloaf charred and no mac and cheese pics attached). We ordered bisquits and got nothing. Vegetable plate (house salad with ranch on side, we got nothing).in pictures you will see my receipt and food photos at least what we got. Normally you guys do a great job and we have always been happy - tonight we are at the polar opposite of that.in total our check was $42.81, I just dont feel like this is somthing normal to your business and I wanted someone to know what happened.
Regards,
Jason Oliphant
803.479.9153
[protected]@gmail.com
CHK [protected] online order
Chicken and items on the menu not available because according to the server the trucks didn't bring in the food
Went in to eat and ordered kale salad and Brussels sprout salad also squash casserole was also not available due to the fact that the truck did not bring in the ingredients for the last 2 days according to the server. The fried chicken that was ordered was very greasy . Spent 55.00 and was very disappointed. We have eaten at a lot better restaurant than this one in Sevierville Tn.
Read full review of Cracker Barrelcomplaining about management showing favoritism, and firing me just because they had the power without investigation or anything
I was fired simply because I responded "whatever I know I didnt do anything wrong" to a manager that talks to people any kind of way.. I have never been written up or anything. I feel I should take legal actions for pain and suffering because the while situation was unfair. I was fired in the middle of lunch without even being able to be heard. Every since...
Read full review of Cracker BarrelGeneral manager
I believe that this crackel barrel needs a new GM because he constantly goes around disrespecting everybody that work there. last Wednesday on 12/12/19, I caught the GM taking out new dishes from a box which came off the truck and put it on the kitchen line and didnt even wash it and the other dishwasher named Connor was beside me when he did it, and that...
Read full review of Cracker Barrel and 1 commenttheft
My Wallet was Stolen on Thanksgiving Day with everything of value to me now I'm replacing everything from Credit Cards at my own expense and all Management can say is Shame on whomever took it and then I was taken off of the work schedule for being upset cause I was robbed. Yes I was upset as my entire life was in there and it's not fair that I be the one...
Read full review of Cracker Barrel and 1 commentI'm complaining about the terrible quality of food you serve your customers.! : (
I'm not a happy camper. I'm disappointed that I cant leave less than 1 star. My waitress was very nice and customer friendly. However the food I was served was beyond terrible. Probably without a doubt the worse food I've ever been served. I ordered a Western Omelet the order came with toast and hash browns with a side of grits. Everything on the plate wa...
Read full review of Cracker Barrel and 2 commentsUnprofessional service
My parents, my wife, and my children visit to this location often, and have done so for years. We arrived around 1:45 - 2:00 pm, and after waiting over an hour 1/2, my father first, and mom second went in to check the list, because nobody but us were left outside. Mom was trying to explain to a young male host, but a rude floor manager interrupted multiple...
Read full review of Cracker BarrelService
I was at the Cracker Barrel on the Beltline Road location, which I patronize frequently, today November 16, 2019. I ordered the the Double meat breakfast, as I always do for breakfast. I asked for one pancake instead of biscuts. The waitress, who I did not know, said nothing about that there was a $3.99 upcharge for the pancake. I definitely would have paid...
Read full review of Cracker BarrelCracker Barrel Reviews 0
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About Cracker Barrel
The Cracker Barrel online store offers a unique shopping experience that is reminiscent of browsing through a country store. The website is easy to navigate and features a wide range of products that are sure to appeal to a variety of tastes and interests. From rustic home decor to classic toys and games, there is something for everyone at the Cracker Barrel online store.
One of the standout features of the Cracker Barrel online store is their selection of food items. Customers can purchase a variety of pantry staples, including jams, jellies, and preserves, as well as specialty food items like pancake mix, biscuit mix, and cornbread mix. These products are perfect for anyone who wants to recreate the delicious flavors of Cracker Barrel's Southern-style cuisine in their own home.
In addition to their food items, the Cracker Barrel online store also offers a wide range of home decor products. Customers can choose from a variety of rustic and vintage-inspired items, including wall art, candles, and kitchen accessories. These products are perfect for anyone who wants to add a touch of Southern charm to their home decor.
Overall, the Cracker Barrel online store is a great place to shop for anyone who loves Southern-style cuisine and rustic home decor. With a wide range of products to choose from and a user-friendly website, it's easy to find exactly what you're looking for at the Cracker Barrel online store.
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Overview of Cracker Barrel complaint handling
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Cracker Barrel Contacts
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Cracker Barrel phone numbers+1 (800) 333-9566+1 (800) 333-9566Click up if you have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 18 18 users reported that they have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 44 44 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number+1 (615) 443-9266+1 (615) 443-9266Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 3 3 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 11 11 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone numberSenior Director Corporate Communications+1 (615) 443-9115+1 (615) 443-9115Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 2 2 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone numberMedia Contact+1 (615) 443-9589+1 (615) 443-9589Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 1 1 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone numberMedia Contact
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Cracker Barrel emailsdmca@crackerbarrel.com100%Confidence score: 100%Supportjanella.escobar@crackerbarrel.com93%Confidence score: 93%communicationjeanne.ludington@crackerbarrel.com93%Confidence score: 93%Communicationteresa.miller@crackerbarrel.com92%Confidence score: 92%Communication
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Cracker Barrel address307 Hartmann Drive, Lebanon, New York, 37087, United States
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Cracker Barrel social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024
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