Cracker Barrel reviews and complaints 2
View all 493 complaintsCracker Barrel - Very slow service and cold food
This is the third time that I have visited the Cracker Barrel in Sanford North Carolina and have left the establishment very dissatisfied. It seems as though I am learning disabled as a normal person probably would not have returned after the second attempt there will be no fourth visit. It took at least 5 minutes to be seated and there was no one in line in front of us with numerous tables open. (it was not a rush period) After we were seated the waitress that seated us took our drink order and things seemed to be working fine. She brought biscuits' to the table upon request however she did not bring anything to put them on. She had already taken our order and it seemed to take an extraordinary amount of time for our meals to arrive. I could see as soon as she delivered my plate to the table that the mashed potatoes were cold and hard. After sampling our food we determined that is was all cold. There is not much worse than bringing cold mashed potatoes and gravy and cold steak fries to the table. My companions BLT was warm enough to eat but my chicken was already to cold to eat more than a couple bites. So we left our unfinished plates on the table paid our bill and left. I am not trying to get gift cards or vouchers because I will not go back to that particular restaurant. I just want someone to be aware that if that were the only one of your establishment I had gone to I would not ever try another one.
Cracker Barrel - employee complaint
I'm a server at this store. I've been working here for a while. And I've always been dedicated to my job. The only thing that demoralizes me constantly is the hypocrisy of management. Just last year, I saw the GM get fired for sleeping with his employees. Obviously this is against company policy pretty much anywhere. And the rest of the management discourages fraternization. But now one of the girl servers is dating one of the guy AMs, who always makes fun of Ricky for getting fired for doing the same thing he's doing. And no one cares or is doing anything about it! Honestly I'm just sick of busting my tail trying to do right by the company, and seeing these guys who are in charge constantly breaking policy and never getting in trouble for it.
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