Cracker Barrel
Reviews and Complaints

Visited 11/01/10; Ticket E 8363; Tbl 241/; Gst 2, 12:32 PM.
Ordered: Fried Turkey w/ grn bean cass & water. No complaint, very good meal.
Ordered: Fried Ckn Salad w/Ranch & water. No so good. Ranch dressing to spicy, replaced with Honey Mustard, excellent. The lettuce was old, brown and limp. Server only checked on us once, other times we had to run her down. Ordered a piece of Pecan Pie to split - very good, nice & warm. So we ordered a take home Pecan Pie. When we ordered to slice of Pecan Pie I pointed out the iceberg lettuce being bad. I ate the other lettuce and ignored the iceberg. The sever note it was bad and said she would tell the KM. When she brought the pie she also brought back a plate of lettuce to be added to my chicken I was taking home. When we returned to Carthage, MO I remembered the pie and cut 2 pieces out only to find out it was Chocolate Pecan not Pecan Pie. Not crazy about the Chocolate, too much chocolate taking away from the favor of the Pecan Pie. Meal came to $38.34 plus a $5.00 tip. We would like a refund or a gift certificate. It's not the servers issue on the pie, she picked up a labeled "Pecan Pie" not a labeled "Chocolate Pecan Pie." Bakery fault in mis-labeling.

We live in Wisconsin and have a daughter who lives in Boone, NC. We travel there at
least 3 times a year. Crawfordville, Ind. is our half way point, coming and going!
I always get the Hamburger steak meal. It was always wonderful! This time it was
loaded with garlic. I or my wife could stand it! What happened? I was told that the home office decided to add garlic to your steaks. What a shame. Please change your policy back to the original!

Seriously?!? You replace a big piece of fresh made fried chicken with frozen, bland, chicken tenders? Why? Are you trying to push customers away? Do you think we are that stupid and won't see that your trying to cut corners to make a few extra bucks? Just stop it already! If it is not broke, leave it alone. Stick to what your known for. Homemade comfort food. Keep it up and your going to start loosing loyal clients that have been coming to you for years because of what you serve.

My husband normally order Homestyle chicken on Sunday but when he ordered it...he stated that it was cooked too hard and none of the veggies had any seasoning on it tasted like they were poured out the container...Our waitress even stated that she was hard of hearing her name was Taylon... Our
church family normally visit cracker barrel in Hot Springs every Sunday after services and we want be going back the quality of the food and service has changed ... My wife is a cook and has cooked in restaurants and she knows about adding seasoning too knock the freshness out the canned veggies... Cracker barrel is known for having good veggies but that has even changed they put too much meat in the greens and their beans

I sure hope you can take this idea from A life long customer, one that travels, and has visited many of your restaurants. I'm afraid you've missed it on your new Sunday fried chicken batter, that's also used on everything else that fried, it's too thick, and too hard, and often too salty. Then attempting to eat something with it on it, it crumbles off, and is a mess to eat, often leaving abrasions in one mouth. I believe it might be better for your restaurant to ease back a little closer to the original batter.

Hello, I am rarely a person to complain but the service I recieved at the Abilene Cracker Barrel was so disturbing that I question whether I will dine at another Cracker Barrel anywhere.I am an RVer who regularly dines at Cracker Barrel nationwide and have never expierienced this kind of service.I was in Abilene to attend my grandson's football game at Abilene Christian University on saturday 09/21/2019.The following morning me and my wife took him to have breakfast.We were in the door and seated by 0830hrs.My wife and I don't even look at the menu's because we know what we want.We sat for at least fifteen mins. before the waiter came to our table.We ordered 2 coffee's and 3 waters, 2 orders of biscuits and gravy, 3pancakes, 2pancakes, 2 fried eggs and and a large bowl of grits.Another 15 mins.slipped by before we got our beverages which was 2 coffees and 1 glass of water(no ice).At that time we asked for creamer and 2 more waters with ice and silverware.About 10 mins.later a different server brought the pancakes, fried eggs, 2 bowls of gravy(no biscuits)and 2 small bowls of grits that may have had 2 tablespoons of grits.Again we asked for silverware, creamer and butter for the grits.About 10 more mins.passed and the original waiter brought 2 creamers(inadequate for coffee drinkers who use creamer)and 2 forks and 2 knives(no spoon).By this time coffee was cold and undrinkable.A few mins. later he brings 4 biscuits for 2 orders of biscuits and gravy(usually get 3 biscuits per order at other Cracker Barrels).He brought 2 butters for my grits which by now were cold so butter did'nt melt.I noticed other patrons around us getting the same bad service.One patron actually went into kitchen to get his own silverwear.The grits were not consumed nor was the coffee.Finally got out the door at 0938.I will continue to dine at Cracker Barrel as I RV around the country but not this one even though I will be attending my grandson's football games over the next 4 years.The best resolution would be a refund and an apology from the manager.Photo of my receipt is included.My cell is #[protected].My name is Matt

I have been coming to Cracker Barrel for years. I get the same thing every time. The Grandpa's Country Fried Breakfast, and always get the chicken fried chicken. Then to my utmost disappointment, I come this morning to find out that you can't get the chicken fried chicken with it, instead you get fried chicken tenderloins which was not enjoyable at all. Could we at least have the option have having the chicken fried chicken or chicken tenderloins? Please give this some thought. As of right now, I don't want to come back here to get breakfast when in my opinion has now gone downhill. It is no where near as enjoyable as it was.