Cracker Barrel’s earns a 1.2-star rating from 504 reviews, showing that the majority of diners are dissatisfied with meals and service.
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new fried chicken
Whose idea was it to make the portions no smaller than 4 pieces? I travel alone and would never eat 4 pieces in one sitting, and I have no way to keep leftovers safely. Because of this, don't guess I will ever get a chance to try it. By the way, do a little research and find out how many people order more than 2 pieces at any other chicken restaurant... never happens.
Rude staff
My young daughter and I went into this Cracker Barrel looking for some holiday decorations. We love to get ready for the holiday seasons, and your stores have some of the most beautiful and unique decor. While we were there, we were followed through the store by three employees who were positioned in different parts of the area we were shopping in. We were...
Read full review of Cracker BarrelService
We arrived at about 5:15 and waited until after 6:00 and never received our food. The restaurant was not overly busy. Many tables that were seated after us got their orders and left while we still sat. We asked three wait staff to please check on our order with no response .We asked a manager to check and after about 15 minutes she came back and said our...
Read full review of Cracker BarrelService
This is the second time we have eaten at this location. We are extremely unhappy with the service. Our waitress, on both occasions, never came back to our table to see if we needed anything or refill our glasses. We had to ask another waitress to go find our waitress today because we had finished eating for about 10 minutes. It still took 5 or more minute...
Read full review of Cracker BarrelTo go order
This is the 4th time I've tried to make this complaint. Your website keeps kicking me off. I placed a To Go Order and stood in your restaurant for over 45 minutes waiting in my food and the the order was wrong. I literally had to find someone to see what was taking so long and she said it would be a minute. She comes back in 20 minutes and tells me they are...
Read full review of Cracker BarrelProtocol for service dogs and staff
On august 3, 2019 a woman came in with a dog. When asked the waiter Said it was a service dog. We realized that service dogs are allowed in restraunts But the waiter proceeded to give the dog water from the food kitcen in a plastic Continer. He went on to play with the dog, patted him a few times and rubbed his face against the dog face in a kissing manner...
Read full review of Cracker BarrelHostess working at 7:28 pm
We frequent Cracker Barrel, especially my husband who travels but we have never had any employee be rude as the hostess today, August 15, 2019 @ 7:28 p.m. She took us to one of the tables she wS and it was really warm so we ask her to seat us in the front area where it was cooler. She informed us in a rude manner that people had been asking all evening and...
Read full review of Cracker BarrelCountry fried chicken (new)
I'm writing this letter I thought I;d never write because we have had so many wonderful meals at Cracker Barrel over the years. Friday Aug.9th I went with 6 other friends to the Bloomington Cracker Barrel restaurant for lunch. I having heard your commercials about your new country fried chicken ordered it. When it was served it was a let down. The breading...
gift shop
Dear Cracker Barrel Customer Service,
In your gift shops you have displays and gifts that honor all the branches of the military
EXCEPT the United States Coast Guard.
You highlight the Army, Navy, Air Force, and even the Marine Corps- which is technically a part of the Navy.
To be ignored and excluded this way, is an affront to the brave men and women that are out there serving and protecting the nation each day at great risk to their own lives.
The Coast Guard has the greatest interaction with the public in promoting boating and water safety, life saving, law enforcement, as well as support of the other branches in a myriad of military operations.
I felt that I needed to call this oversite to your attention in hopes that you could recognize their service as well.
Thank you - Jeffrey Bailey U.S.C.G. Auxiliary
Preparation of food
We have been going to this restaurant for the past 6 yrs sometimes twice a month. My husband loved their "open roast beef sandwich". On 8/3/19 we noticed on this visit that there was all new employees throughout. Husband ordered his usual indicating he wanted only white gravy plus bring extra white gravy. The waiter "Dakota" took the order along with mine ...
Read full review of Cracker Barrel and 1 commentService in general
Anytime we go to this location, the service is horrible! We got there at noon today. We had 9 people. We were there for an hour. When we made our reservation, there was not a party of 15. Somehow, a party of 15 got sat before us. I asked the hostess about the part of 15. She told me they have been waiting 70 minutes. Really?? During that hour that we were...
Read full review of Cracker Barrelservice-delay with being waited on/delay of food delivery
We were at Cracker Barrel store #404 on 7/25/19 from 12:05 until 1:30.
We waited at our table 10 minutes before our waitress told us she would be with us in a minute. Meanwhile 3 tables around came in after us, were waited om immediately & received their food before our order was taken.
The 2 men in our party finally after 20 min. received their food. Waitress said she would be right back with my food & my sisters as she didn't have room on her tray.
The guys were almost finished eating when we received our food! A manager came over and said it did take 13 min. before our food order came up. Who knows when the waitress put the order in. We had to ask for to go boxes because I has to get back to work.
This is unacceptable! I was a waitress for several years in my parents restaurant.
Online food order at cracker barrel
Your take out service. I ordered online for the first time. The order was put in at 2:14 for 4:15 pick up. I got there at 3:43 I waited half hour and it wasn't ready. I kept checking the check out lady kept saying 5 more minutes. At 4:30 I left and had to come back since my groceries were melting. When I got back at 5:40 the order still wasn't waiting for...
Food / fish / smelly/ unprofessional manager
Re: Experience @ Ypsillanti, Michigan Restaurant My wife, daughter and I were dining at the Cracker Barrel Restaurant in Ypsillanti, Michigan at about 4pm, on this date. My wife ordered a Halibut dinner. It had a very strong 'fishy' odor to it, which usually was not the case. She started to eat it anyways and found that it had many scales on it and wa...
Read full review of Cracker Barrelfood was cold
My husband & I with my in-laws we're visiting in Corinth Mississippi Sunday and stopped in your restaurant. We have always enjoyed Cracker Barrel but this visit was awful. We waited in line for 20 minutes and when we got seated there were plenty of tables. I guess the wait was because they were short staff maybe. We placed our order & finally received it...
Read full review of Cracker Barrelfood service
My husband and I visited Cracker Barrel in Central Park, Fredericksburg, Va last evening. It was 20 minutes before a server even came to our table, and they were not busy. After taking our drink order, it was another 15 minutes getting it, and that was after another server told her to bring them. The other server took our order, and we were 20 minutes receiving it, and my husband only got half of what he ordered. He was so perturbed by then that he told them to put it in a box. They offered us dessert then said they couldn't cut the cake for four hours. This was really ridiculous. We do not think we should have had to pay for our dinner. All in all we were there for about an hour and 15 minutes. I could say more but won't. My email is [protected]@gmail.com Thank you, Sharon Umstead
kaktus long dress
I bought a dress from Cracker Barrel Store in Las Vegas . I live all the way in lake Las Vegas when I got home to try on the dress I saw the security alarm still attach on to the dress . I then call the store to let them know about the problem I spoke to the Supervisor Mr Taylor Reily he said that he was sorry and I must bring the dress for them to take off...
Read full review of Cracker Barrelservice and cleanliness of restaurant
My daughter and I visited the restaurant on 6/22/19 and noticed that the floor in the dining area was sticky. We placed our order and it took almost 30 minutes before we received it! When we did our eggs were cold. We also noticed that the table hadn't been cleaned as there were liquid stains still on it. I asked the waitress to clean it and she did, but...
Read full review of Cracker Barrelproduct soldier in combat uniform
A year ago May my daughter purchased a soldier statue for me in rememberance of my sister Deborah D Jackson US NAVY. Large pieces of the statue are coming off. It started with flaking of his helmet around August of last year and has progressively gotten worse. I will attach photos.
I believe the deterioration of the statue is a defect. I have friends who have the soldier in dress uniform and the Eagle from previous years, both they have held up quite well. Its as if the statue I have missed the sealing process.
The local Cracker Barrel has been contacted, 9700 N by NE Blvd, Fishers, IN 46037. My daughter spoke to the merchandise manager. Was told she would look into it and get back with her. (my daughter) We have heard nothing and this has been going on for about 6 to 8 weeks. Have left a couple of messages for a return call, but have received none.
I am not asking for a refund. All I want is a new statue for my memorial garden. The statue is worth more to me than the money.
I am now asking for your help to resolve my problem.
Will be awaiting contact from you.
Dawn L. Foster
[protected]
[protected]@yahoo.com
food/ service
I was super excited when I hear that Cracker Barrel had started serving fried chicken, so we went to the cracker barrel in Concord NC at 4:30 pm on 6-22-2019 with a party of 10 . We were seated in separated area's even tho there was clearly room for all of our party to seat together with a few tables being put together, the place was half empty. After ordering our waitress informed me that there was no more fried chicken, so I needed to order something else. No fried chicken at 4:30 in the afternoon, really, so I had to order something else. After my food arrived, there are not enough words to say how bad our food was, my mashed potatoes were cold, my roast beef was fatty and at that point I was done, so when I see another waitress bring out fried chicken to a family seated in another area, I knew then I would never be back there. Our waitress did not show but twice, once to take our order and the next to give us our check. I will NEVER be back there, NEVER ! Worse dining experience in my life.
Cracker Barrel Reviews 0
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About Cracker Barrel
The Cracker Barrel online store offers a unique shopping experience that is reminiscent of browsing through a country store. The website is easy to navigate and features a wide range of products that are sure to appeal to a variety of tastes and interests. From rustic home decor to classic toys and games, there is something for everyone at the Cracker Barrel online store.
One of the standout features of the Cracker Barrel online store is their selection of food items. Customers can purchase a variety of pantry staples, including jams, jellies, and preserves, as well as specialty food items like pancake mix, biscuit mix, and cornbread mix. These products are perfect for anyone who wants to recreate the delicious flavors of Cracker Barrel's Southern-style cuisine in their own home.
In addition to their food items, the Cracker Barrel online store also offers a wide range of home decor products. Customers can choose from a variety of rustic and vintage-inspired items, including wall art, candles, and kitchen accessories. These products are perfect for anyone who wants to add a touch of Southern charm to their home decor.
Overall, the Cracker Barrel online store is a great place to shop for anyone who loves Southern-style cuisine and rustic home decor. With a wide range of products to choose from and a user-friendly website, it's easy to find exactly what you're looking for at the Cracker Barrel online store.
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Overview of Cracker Barrel complaint handling
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Cracker Barrel Contacts
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Cracker Barrel phone numbers+1 (800) 333-9566+1 (800) 333-9566Click up if you have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 18 18 users reported that they have successfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number 44 44 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (800) 333-9566 phone number+1 (615) 443-9266+1 (615) 443-9266Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 3 3 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone number 11 11 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9266 phone numberSenior Director Corporate Communications+1 (615) 443-9115+1 (615) 443-9115Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone number 2 2 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9115 phone numberMedia Contact+1 (615) 443-9589+1 (615) 443-9589Click up if you have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 0 0 users reported that they have successfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number Click down if you have unsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone number 1 1 users reported that they have UNsuccessfully reached Cracker Barrel by calling +1 (615) 443-9589 phone numberMedia Contact
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Cracker Barrel emailsdmca@crackerbarrel.com100%Confidence score: 100%Supportjanella.escobar@crackerbarrel.com93%Confidence score: 93%communicationjeanne.ludington@crackerbarrel.com93%Confidence score: 93%Communicationteresa.miller@crackerbarrel.com92%Confidence score: 92%Communication
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Cracker Barrel address307 Hartmann Drive, Lebanon, New York, 37087, United States
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Cracker Barrel social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024
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