Gardner-White Furniture

February 27, 2020, (order#[protected]) I ordered the Archer bed which they said it was on back order. Early part of March, they delivered a portion of my bed and the remainder arrived in late March. Opened the box and it was damaged. This was the beginning of my frustration and 5 months later, I still do not have my bed. I called customer service, corporate (which I'm still waiting for a return call) and emailed them. I understood during our states mandated shutdown my concerns could not be address but when Gardner-White in Taylor, MI opened May 26. I thought for sure I could get some resolution, (not). On 5/26, I spoke to the Store Manager, Trey Tate about my bed and told him how frustrated I was about this situation. I told him, 'if they cannot get me another one, I wanted a refund.' He told me I could not get a refund because it was beyond the 7 day return policy. I expressed that we are in a middle of a pandemic and I think that some sort exception can be made. He told me to email him pictures of the damages, and he assured me they will get me a new bed. He arranged for a pick up of the damaged bed and its replacement along with a mattress I had just ordered. When the delivery came, they had my mattress but the driver said all he had was a head & footboard but not a complete bed. I kept the mattress and refused the other item and told him to take the damaged bed with them. As soon as they left, I went back to Gardner White to speak to Mr. Tate, I expressed how frustrated I was and requested a full refund. He gave me a refund minus the delivery fee. You would think that I would have gotten some sort of apology or a full refund seeing that I've been dealing with this ordeal since March. I've wasted my time, gas and money.

On July 26, 2020, (order #[protected]) I went to the Gardner-White in Southfield, MI. This location has a very unprofessional Sales Team and customer service. Someone finally answered the phone but she put me on hold a never came back, so I drove up there. A salesperson by the name of Nycolby Banks greeted me when I entered. His unprofessional demeanor and overly cocky attitude put me more in a foul mood. The more I kept explaining about my ordeal and describing the parts to my bed. The more he wanted to assure me that he has it all under control and there shouldn't be any problems with the order and if it is, come back up there to see him. I DID JUST THAT! When my order came on July 28th, the driver once again told me that he cannot assemble my bed because there were no post on the order. (The very item I kept telling Mr. Banks that was needed when he placed my order in the first place) I refused the order again and went right back up to the store. Mr. Banks was off that day, so I spoke to the Sales Manager Averal. He seemed overwhelmed, preoccupied and unenthused about my dilemma. He placed another order that included the post and it was set to be delivered on July 29th. The deliver came once again, this time they had everything but the head/footboard. So I kept what they brought and went right back up to the store. This time I spoke to Mr. Banks and Averal. I said to the both of them that if Mr. Banks wasn't acting so super friendly towards me and had focused on what I was telling him, my order would have been correct and I would be back up here. Mr. Banks proceeded to touch my arm, and I said out loud, "Don't touch me". He apologized and said, yes that is true, she told me about the post. He got up a went to a station to get on the phone with the distribution center. I sat there for 45 minutes and he finally came over to tell me that no one has picked up, but I could leave and he would call me about when my missing parts would be available. I did not receive a call later that evening nor I have gotten one today. I'm giving them until the end of the day tomorrow to call me, and I'm going back up there. I'm just so over it... the only thing I ordered was a bed. I'm glad I didn't order the complete bedroom set. Ashley Furniture, Value City Furniture nor did Bob's Furniture have that style bed or anything similar to it, that is the only reason I kept trying to purchase the bed.

I purchase 2 sofas, a chair and 2 ottomans almost 2 years ago. This has been a nightmare from the date of delivery. This was suppose to be a high end set and the only thing high end was the cost. I bought the extended warranty, stain protection as well. This set has been a total disappointment. The cushions are literally useless. It's as if there are no cushions there. The wear and tear should be minimal because there are no small children in the house and I work 10 hours a day so how much wear and tear could come from that? I did contact the company and a serviceman came out. He said it wasn't suppose to look or sit like that and he took pictures. He said I would be contacted by the claims department and that never happened. You guys should be ashamed of yourselves to sell such garbage, lie and take money like that for nothing. I am furious that I can't entertain or watch tv in my media room because no one can sit in such discomfort and struggle to get up because of the flimsy cushions on the sofas. I feel if you honor and back your merchandise, the best way to make this right is to replace the set or give me a credit toward something else in your store. I don't expect a refund, even though I deserve one. I need to take a few minutes and think about if this were you and how would you feel?
Lastly, it is sad to know that this will not be a place that I would consider when I decide to purchase furniture again and because I have such compassion, I will tell and share with family members, friends and everyone that I know and don't know of this horrific experience and not to shop for nothing at your stores. This is false advertisement and misleading customers which is wrong. So, do the right thing.

My family and I have been shopping at Gardner White for years until now. I will never shop there again and will tell everyone I know not to support Gardner White. Before Christmas 12/18 I ordered some furniture for my daughter for Christmas. I heard nothing and hadn't received a tracking number so I went to the store to inquire. I was told it had not shipped and they could void the order which they said they did and gave me a document to reflect that. The next day on a Saturday I received an email with a tracking number, I responded to the email stating my order was canceled. The representative online went back and forth with me. I called the store and they said someone would call me from online which no one ever did. I left several voicemails with the Auburn Hills locations and no one had called me back. The items were sent back to Gardner white as they should never have been shipped me to. They charged my account for shipping and restocking when I should have never been sent the order and still they will not respond to resolve my issue.