Meijer

November 24, 2019 at 7:35 AM Check-out time. I shopped at your Meijer on Hall Rd. in Shelby Twp. All is fine shopping at this store, however when I go to check out, this is quite the different story. My cart is usually over flowing so the Self Scan is not an option.

This day was really disturbing to me as I hopped in line - there was only 1 Full Service Line OPEN and 5 people were ahead of me already. The line began to grow behind me as I started to count 14 people were now in the Check-out lane. I asked the cashier in the Line (12) that I was in to maybe open another lane, and she politely told me that is all she can do and it is the morning. NO, she did not pick up the phone until she saw me looking for another worker and the customer behind me was holding my place in line. The cashier finally picked up the phone to call someone for help, let me mention that the line continues to grow.

Checkout Lane (24) now suddenly opens as they know that I am very UNHAPPY as well as other customers in the line. Cashier HOLLY - Exceptional Cashier - apologizes for the wait. I ask to speak to the Manager of the Front End and this is where it is VERY POOR CUSTOMER SERVICE by your Manager - I believe her name is CAROL. She finally came over to speak to me and I verbalized in a direct manner that this needs to addressed. I told her about the wait while I was in Line 12 and the number of customers who were in the line. Her response was THATS CORPORATE!. I find this hard to believe that CORPORATE would dictate how many customers should wait in line before another line opens. I find it had to believe that CORPORATE would allow a manager to place blame on the CORPORATION and not take the bull by the horn and help with customers as THE CUSTOMERS COMES FIRST. It was not until I looked at her and said, If I were a manager, I would be sure to hop on a register to assist the customers. She finally did so after hearing my comment, I believe.

I am writing this to you as this is NOT the first time this has happened. a couple of weeks ago, I was in this same store, line nearly the same way, but the last time the Self Service gal came was wagging me down and told me that she would assist me in scanning my items. Let me tell you, she did scan 1 item, then as I turned to scan in more items, she walk away to grab another customer. It took me nearly 25 minutes as I had a cart full of items, bags over flowing the small check out area. I literally just shook my head.

I too work outside of the home. EVERY person I come in contact with is MY CUSTOMER. I work in the healthcare field and if I ever said to MY CUSTOMER - a patient - BLAME IT ON CORPORATE, I guarantee I would be looking for a new job. CUSTOMERS are why you have a JOB. You need return customers to stay in business. If I were offered an apology from CAROL, which I did not receive, that would have been a start! If I were even offered an "Oh my, let me see what I can do to help this situation out quickly" comment of which we all did not receive, that would have been ok. But, she BLAMED IT ON CORPORATE for the staffing needs in the store and WALKED AWAY.

Your Front-End Manager, CAROL, needs to go back to the beginning, maybe stocking shelves and learn how to assist customers on the floor instead of being In-Charge of the Front End. VERY POOR CUSTOMER SERVICE Skills. I would suggest this takes place sooner than later as people were shaking their heads in line as we were waiting. There are classes offered on Customer Service. We have them at Beaumont where I work.

I have a Walmart store literally 2 blocks away from home and a Kroger which is actually closer to my home that the Meijer store. I have options as to where I shop. I do not care for what Walmart stands for, however I will shop at Kroger before shopping at Meijer. But what happens when the other individuals in the line feel the same as I do and shop at your competitors... Every individual has options where to shop at, as on my end, every individual has an option as to where to seek medial attention at. We go the extra mile to service our customers, to make us stand out from others. Maybe Meijer should focus on CUSTOMERS SERVICE FIRST.

Please respond.

Linda Fennell
18171 Criswood Dr.
Macomb, MI 48044

[protected]

Today on September 23, 2019 @2:30, I went to the Meijer to get my prescription filled at their pharmacy. Prior to dropping it off I informed the technician Johnathan that I wanted to wait for it. He replied by telling me that the wait time for it was at least 1hr & 30mins because they were behind. I'm a pharmacy tech myself for a different company and the wait time has never been over an hour. A normal wait time is approx. 25min-30min. I'm highly dissatisfied with Meijer pharmacy and I will not ever be returning to get any of my scripts filled. That is ridiculous and no wait time should ever be over 30mins. Meijer pharmacy had 8 technicians working so there's no excuse to why they aren't allowing people to be waiters and are making people wait over an hour.