Gardner-White Furniture

I called in March 2019 rude lady Melody was told I will hear from the tech to schedule someone out to look at the couch and console fast forward a month no call I called FCP was told they haven't received my information and will re-review it and put it on a managers desk fast forward another month no call called back and was told they switched companies and they don't have any of my information I have to call the store I purchased it from, so I did they scheduled the tech out, my couch ripped at the seam and the bottom of the console fell out, its made out of plywood, the tech came and ripped open the bottom of my couch (which there is an access point to get to the console) left staples all over the floor broke the section of wood between the console and back of couch, was told he had to order the section that is ripped because he couldn't fix it duh unless he can sew, was told they ordered it, it will take 6-8 weeks to arrive after waiting 4 months for them to come out, went up to Gardner white was told it will be delivered to my house, 2 weeks later FCP called and said it's not covered.

I will never shop at gardner white again. I purchased dining room chairs and the warranty. I called for service 3 weeks ago and followed all procedures required by submitting photos to the warranty company as instructed. I was told someone will contact me to set up appoint after I emailed photos. A week went by and still no contact. So I called again and was told that I would be contacted. After 2 1/2 weeks I still received no call. So again I called back and was told I would be contacted in 24-72 hours. Well that time came and went and still no call. Contacted the store on groesbeck in warren, mi. I was told that no one could come out until december 27th. Unacceptable service! So now I am going to have to buy chairs so that my family can have christmas dinner at the table. However, paying for a warranty that does nothing is a problem! Why sell something that clearly can't be accomodated. I am so disappointed that I trusted doing business with your company. But not a mistake I will make again. It should not take a month to repair any piece of furniture. Horrible process & experience and should be addressed.