Marshalls reviews and complaints 1
View all 304 complaintsMarshalls - the whole store
I felt it was time to file a complaint about your store in White Lake Michigan located on Highland Road. It is a disgusting mess ... unorganized, stock not put back and very limited stock just to mention a few things. The manager should be fired! He or she is not doing their job and it is so obvious. For example, I was the first customer in the store this past Monday morning and it look like a bomb went off in the store ... The shoe department was a joke, shoes out of the boxes, not in the right place for one thing and the rest of the store was not any better with stock not put back, etc. I work for a local woman store and we are not allowed to leave for the day until the store is spotless and stock is straightened and organized for the next business day ... there is no excuse for any store to look so bad. Even though this location is less than 5 miles from my home, my husband and I will drive 20 miles to another Marshalls before we will shop at the White Lake store ... we only go there to return something never to shop. It's a real shame but I cannot shop at this location until someone in management cracks the whip and gets this store in shape. Many of my friends have expressed their disgust with this location also and I have urged them to contact you and file a complaint. I hope they will. I also hope that you do not just brush my letter under the rug and that you put forth a real effort to get this location in shape.
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