Great Wolf Lodge reviews and complaints 2
View all 257 complaintsGreat Wolf Lodge - Services Offered
Me and my three kids (age 16yrs, 13yrs and 11yrs stayed at Great Wolf Lodge on August 17, 2023. When I checked in at 5:45pm I was told that the pool closed at 8pm. So by the time we got changed and to the pool the kids had less than 2 hours of swim time. This is a water park hotel and most hotels keep their pools open until 9pm or later. I was not told this when I made my reservation and I should have been told. When I questioned the pool close time the attendant said that yes the pool closes at 8pm and that there is a dance party at 8pm. We did go to this but honestly, that is for younger kids, not teens. This would have changed my mind on staying at Great Wolf Lodge. The rooms were ok. I did call down and requested extra blankets and we did not get them.
Desired outcome: I want some of my money returned. We did not get the service that we paid for nor were we told about it when I made my reservations.
This complaint has been resolved automatically due to user's inactivity.
Great Wolf Lodge - Switched our room / kids disappointed, incorrect charge
We got to the lodge over an hour early to do the dry activities until the room was ready but were told it was ready already. It was a family suite, not the bunk bed suite I had booked and without the waterpark balcony I paid extra for and we were charged more than the quoted deal. It was also dirty in a few areas. We trucked back downstairs with all of our stuff and were very unapologetically told by the front desk girl that what you book is not actually guaranteed sometimes and they reserve the right to change the room during heavy travel times. This is absolutely crazy! I saw this nowhere when I was booking or I would have taken other steps or postponed our stay. Of course they were now fully booked and it wanted a good 30-45 minutes if our time there that could have been spent playing. It was my kids’ first time ever setting foot in a Great Wolf Lodge and they were so disappointed and mad, rightfully so.
On top of this, we tried to cash in our arcade points at the end of our stay yesterday. My son chose the super air hockey which was on a shelf marked 1100 tickets/points. We were told that it was incorrectly marked and it was actually 3000 points. The lady was very kind and felt really bad we could tell but said she wasn’t allowed to override the system even when it wasn’t our mistake. We understood she didn’t have the authority but feel the employees should be given leeway to do so when it’s a mistake by the resort which they can actually show proof of…My son broke down in tears at this point. He didn’t get to stay in the bunk beds he was so excited for or his prize he had worked so hard to earn enough points for which wasn’t marked appropriately by staff there. My son doesn’t even want to give them another chance he is so mad.
To make matters worse, we got a $32.26 charge for pool towels as well. My husband returned the towels he got in the appropriate fashion (we were well aware of the need to return them) and we never got more towels (we brought our own to use that we used for the shower at the end of the day) so we aren’t sure why they charged us. With such a terrible rainy weather week for Spring Break, we were all so disappointed with how things were handled.
Latest Great Wolf Lodge Reviews
Injury on the tornado A Fun Family Getaway with Some Room for Improvement Most horrible vacation of our lives Staff, service, Paid parkingGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!