Hertz reviews and complaints 1
View all 1180 complaintsHertz - said this much charged me a lot more
I rented a car from hertz and at thta time I was told when I return the car that I could buy the gas cheeper from them.so when I did return the rental I was Told at that time the totel rental fee was 511.00 However Hertz billed my checking account 634.86 when I ask why this was they told me it was because I returned it on empty.and I was billed 9.29 a gal.for gas that I was told would be cheeper than buy it any where else and The guy that checked the car in at Hertz also told me then the gas would only be 2.90 a gal.
But the real problem for me is that when they billed my account the 634.86 they overdrew my account with a fee to the bank for 37.00 Although Hertz did say they would reimburse me 107.00 they would not cover the overdraft that, they caused.And because of this to make matters worse (if they could get any worse) I am also disabled and require a service dog as part of my independent living.And with the help of a small loan from the bank I would have made the purchase of this dog myself, and had him here in about 4 weeks.But because of the overdraft that loan has been declined.And I don't know if I'll ever get that dog now.I sure hope Hertz is real proud of them selve for that one.
The complaint has been investigated and resolved to the customer’s satisfaction.
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