IHOP reviews and complaints 1
View all 906 complaintsIHOP - management / ants
My husband and myself went to IHOP this afternoon for lunch around 230pm central time, we got seated in a booth there wasn't very many customers in the restaurant I would say 15 total, our waiter came over I ordered a pot of coffee, some cream and sugar, the waiter dropped it off asked if we were ready to order which we weren't so he left, he came back a few minutes later still weren't ready... Finally the third time we ordered... Our food came... So I was about 6 bites in to my food all of sudden there is a ant starting to crawl on to my plate! I said to my husband what the heck there's a ant! I killed I started to drink my orange juice and there is one on my arm so I'm oh my god so I stood up I look at my booth by the wall and there was more ants so the waiter walks by I'm like hey there are ants over here he looks dead at me walks away... Here is the kicker He is the Manager! Yep! So as I'm standing there for a few minutes literally the employees didn't care they weren't doing anything at all to were talking one was sitting in a both so I said ummm hello can I get help here u know there are ants here I told u, u looked at me I'm not getting not help the lady at the booth says I'm coming sorry I'm counting my money then the manager tells a bus boy to spray booths down a wipe them so the lady in red IHOP shirt wipes down seat litfs seat wipes out a few more ants to the floor! Bus boy comes over with a attitude ask whats the problem my husband said didn't your manager tell you? So lady in red walks way says to manger guy Valentine I believe his name was she said she didn't eat her food give her a discount she says I gotta go and she left. So Manager Valentine brings the bill and there is no discount what so ever and he stood like 10 feet from us and I said she told you to give me a discount and he started to yell at me don't disrespect me like that u don't know who I am ur not the only customer in here total uncalled for! He said if u want one I can give u one my husband said it should have already been done the other manager told you to do it! Valentine walked away a lady waitress came over the only discount we got was from our 20% off coupon. I am beside myself I eat at that IHOP often, now I will not be returning! I have a picture of were the ants were coming from!
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