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CB Fitness Centers and Gyms Planet Fitness 1675 S Robert St, Saint Paul, MN, 55118, US
Planet Fitness company logo
Planet Fitness
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Planet Fitness company logo

Planet Fitness

1675 S Robert St, Saint Paul, MN, 55118, US
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1 complaint
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Working hours
Mon
5:00 am - 10:00 pm
Tue
5:00 am - 10:00 pm
Wed
5:00 am - 10:00 pm
Thu
5:00 am - 10:00 pm
Fri
5:00 am - 9:00 pm
Sat
7:00 am - 7:00 pm
Sun
7:00 am - 7:00 pm
ComplaintsBoard
S
12:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Planet Fitness - Rude customer service

On four different occasions i've let staff know that a member has a loud personal music device on inside of the shower stall she was using, and that the loud music was bothering me. I was told that this was against policy but that the manager needed to be the person to deal with the situation. A week ago I filled out this form because staff told me that was the best way to have the manager deal with it. I filled out this form and then saw hayley the very next day, but she said she was too busy to talk to me about it. I never heard back from her or anyone else about it. Last night the person with a music device in the shower was playing her music and I asked staff about the situation. I was told that the manager has given this member special permission to play her personal music devices in the locker room and showers. A staff member told me that if I did not like her music I should leave. How rude.

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Resolved

The manager was terminated. Planet Fitness management does not want their managers ignoring the concerns of members. In this case, things became worse before they became better. I won't go into details, but will say that what happened should not have happened, and the out of hand situation was dealt with in a professional manner.

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