Ashley HomeStore reviews and complaints 1
View all 789 complaintsAshley HomeStore - bad service and unprofessional
My family and I have been faithful customers of Ashley furniture for many years. On November 7, 2019, I purchase a sofa chaise for my daughter to be delivered. Her address was given. Since she lives in St. Louis I asked if I can pay for it and have it delivered from St. Louis to her home. The response was of course. The item and delivery fee was paid in full. We waited 2 1/2 weeks for delivery date. Finally, Friday November 21st was confirmed as the delivery date. On Wednesday, we were notified of the time slot. After reviewing the infomation textef to my phone, I noticed they had the furniture coming to my address. I called the store immediately to tell them of their error. They apologized and admitted it was their mistake. Unfortunately could not do anything. My daughter was going to have to wait 9 days to get another free delivery date. She has gotten rid of her sofa expecting to receive this one Friday. Now she has to sit on the floor because of poor service and unprofessionalism. I called Corporate at 3 times trying to get assistance. I called the store in Columbia twice, nothing. Where is your customer service? What happened? My child is without furntue and noone seems to care! This is the worse treatment I have ever gotten from Ashley. If its your mistake, fix it.
We will not ever go back to Ashley here in Columbia MO. I guess I was taught that one should always try to work with the customer - of course all I could get was you must wait until November 30th for the next time slot, this wasn going to get it. Its your mistake, make it right!
I am so sick over the way this was handled and the way I was treated. I will not step foot in the Columbia store again and will advise my friends to do the same. Honestly I am disappointed with Ashley Corporate, nothing was done.
Ashley Furniture in Columbia MO provided bad service -
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i have been a loyal customer of Ashley furniture & purchased more than 10K of furniture in Staten Island. The 1st delivery, the the bed came broken and they forgot the mattress. The delivery person didn't speak english, so i had to call customer service for myself, fine. I then call customer service and the store in Staten Island to be told, "oh well you either can keep the broken bed and we can mail you the pieces or return and we can re deliver a brand new piece." I say, "ok can you send it with my 2nd delivery?" they said no and wouldn't accommodate. I received my 2nd delivery and once again a problem, they delivered broken furniture. The 3rd delivery they sent the mattress and my 2nd couch in the wrong color. I again I call the store, customer service that was horrible as they said I ordered that color, I was like I did not, so i go to the store and speak other Brianna- oh you did order the teal we input in the system wrong so they re order the correct color and now we are on deliver 4th waited to after 9:30pm on a Saturday for them to bring the right color couch and the drivers break it in the truck and goes I'm sorry we just broke it at this point I am levered, I call the store once again and no apologizes nothing. I once again go to the Staten Island Store Ed (manager) at this point see's i am beyond upset he gives me his cell number promises me the world and yes i finally get the couch. Now I get the bill and the double charge me on the credit card so i call the credit card they say we see it the same invoice number but you have to go to Ashley to have them issue the credit. I go back to the store last Saturday I am disgusted at this point. Bri (2) goes I put it into the finance call Wednesday we see it's a mistake, she sent the email etc. So I wait to see the credit hit, it didn't so today I call the store and spoke to another rep because Bri (2) wasn't available she reads me the notes in the system and advised me nothing can be done until Monday. I was confused it was suppose to have happened already but yet again another false promise. I ask to speak to the same manager Ed Jasko i am levered and yes i admit i was little loud but I explain to him I was in the store he was there when Bri (2) sent the email and my credit did not hit they over billed by $1132.29 not a small amount to me. He goes he never spoke to me etc I said is this your cell phone number because you personally said you would take care of this. Of course at this point he's speechless because how else would I have his cell number if you didn't give it to me. He said he wasn't tagged to the email Bri sent and finance is closed and he said he typed another email to finance and I can call him Monday after 10am and closes the conversation by saying " I will speak to you like a gentlemen" I said "thank you and I will speak to you like a lady". If that wasn't rude, like I'm bothering him because I am upset. This nightmare has been going on since September its November 30, 2019 and i still can't free myself from Ashley Furniture. I would not recommend Ashley and I would never go to the Staten Island store. Corporate if you are reading this you should reevaluate your management that you have in place, sales is a customer facing business and most repeat business rely on the overall experience. I don't seem to be alone on the number of complaints you are receiving in multi stores so I would start to take this seriously. The old saying cheap is expensive and this is not professional nor is it a pleasant experience.