Menu
For Business Write a review File a complaint
CB Department Stores Sears 639 Gravois Bluffs Blvd Ste A, Fenton, MO, 63026, US
Sears company logo
Sears
reviews & complaints
Sears company logo

Sears

639 Gravois Bluffs Blvd Ste A, Fenton, MO, 63026, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
10:00 am - 8:00 pm
ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Sears has left an official reply on this complaint.

Sears - What happened to a dependable product?

Our Kenmore Elite clothes washer had a pump go out after 3 years of use and we were charged $201.25 to have it replaced. I understand that the warranty has passed and I was not expecting it to be repaired at no charge but $201.25! I contacted Sears and was told those are the charges have a nice day. No offer was made for a lower repair. Maybe I am to demanding. To pay half as much as you paid for the washer new for repair, that is crazy. What happened to a dependable product?

Read full review of Sears and 3 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
3 comments
Add a comment
U
U
unhappy customer P
US
Send a message
Sep 22, 2010 4:21 pm EDT

I purchased a Kenmore Elite Washer and dryer over a year ago. There was a problem with with something getting stuck and making the machine leak and making a noise. We had it fixed. 2 weeks ago same problem happened again which is about a year later. They said he would be there between 10-1 and he wasnt. Called Sears several times and they never contacted me back that day. He finally came at 4pm when I had to take my daughter to the MD. My other daughter was there and let me talked to him. He was unpleasant when I first got on the phone. Said he would check it out, but then left and said he couldnt work on it since my daughter was 16. Meanwhile he didnt tell me this when I talked to him. I understand this policy and had my neighbor on standby but he left and said not to call me. I then had to reschedule and he cancelled again. Still without a machine and they will not be here for another week. Not only and I getting the run around. But they are very unhelpful. I purchase tons of appliance from Sears. But never again! They lost my business forever since they are unhelpful. Stinks that I just renew the warranty on it

D
D
Deby
Send a message
Feb 11, 2008 1:47 pm EST

I bought the Elite Washer & Dryer less than 2 years ago. The sears repairman told me that all said and done and 85.00 dollars later it will cost over 1000.00 to repair the washer. They tried to say that it was the soap i was using that caused the bearing to go. I have only used HE detergent. I am very disappointed that Kenmore products are now known as Sub Standard after spending the thousands i did on this line.

A
A
Anna Pine
Send a message
Feb 03, 2008 10:37 am EST

I totally agre with you! I have an Elite Washer and Dryer and have had problems with both of them.

There should be a law against companies who sell products that become defective after normal useage. The repairs to my dryer cost over half of what I paid for it! (used only over a year)
My washer also had the water-pump repaired. Fortunately I was still covered under warranty.
I will not be buying any more Sears Appliances!
I'm retired and on a low-fixed income so unncessary repairs impacts me.
I'm Furious!

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.