Cash America Pawn

We were treated like trash, We were talked to like a dirty dog, We felt very disrespected as a human being, we were in great spirit until we walked into Cash America: My son ask me to take him to pay on a loan and to pawn his tablet, we were talking and was asked by who we now know is Rachael the Asst. Manager, my son said to her I would like to pawn my tablet and pay on my layaway. Rachael takes the tablet and looks at it and begins to scroll down his tablet, we were standing there waiting for her to say something and she just stands there not communicating with us and after some time my son asked her what was she looking for. She said in a nasty tone, I'm searching for some things, and we got quite again and then she said what is your E-mail and my son said why do you need to know my E-mail, and she snapped in a very rude and nasty escalated tone of voice, I'm doing my job! Do you want your loan or not?

My son said to her I don't have the right to ask you question, he stated I am not being rude or loud I'm not angry so why are you yelling at me and becoming upset? I just want to know what you are doing and why, since Just a few weeks ago I pawned a tablet and no one ask me these questions, nor did they scroll all through the tablet, so I was just wondering what was going on.

She pushed his tablet towards him with a at attitude and in a nasty tone said have a good day. And she turned on her hills and walked in a door that was directly behind her, and she just left us standing there with no explanations! If I was not standing there witnessing this I would never have believed it. I turned to a young man and asked him was the Store Manager available and he hesitated, you could just tell he didn't want no part of what was going on and he stuttered and said he might be gone or back in the office, and the way he said it I knew he was behind the doors that Rachael disappeared in. I had an hour lunch and they have killed 40 minutes of clock time not wanting to service us. My son asked the young man how can a Store Manager storm off and denied him the ability to pay his bill? Is this a new way for Cash America to put the customer in default and steal their merchandise since it is close to Christmas, because that what it looks like not letting me pay my loan. I looked at the employee and asked him to go get the store manager, He came out with an attitude of taking the side of his Asst. Manager and then calmed down and finally decided to help my son while the Asst. Manager who had know time for us just stood there with her jaws tight, we have been coming there for years and never was treated like trash and talked to so harshly! I am very upset right now and how you all would allow such an evil person to represent your company, if sells are down it's because of the face that you have greeting or not greeting your customer, Rachael need to be trained on customer service skills, she spouted off I'm an Asst. Manager (as if we could'n t see her tag) and I stated so what I'm an office manager and I deal with people on a regular basis, asking me tons of questions and some are yelling and angry, but the difference between you and me is I'm a problem solver and I would never, ever talk to our clients in such a fashion, I am try to build our company and grow our margin line and expand our customer base and if I conduct myself the way you have today, I would run people away and because of the bad experience they would never come back and their word of mouth would spread against the company I represent because I am the face of our company, and you either need to get another job where you don't have to deal with the general public or get training on how to build customer relations, Or Cash America need to change the face that is representing them and as a Store Manager Carlos should have been on the customer side rather he believed us or not instead of his first reaction towards us and then he respond properly afterwards, I have been in customer service for a very long time and is very good at building our customer base line and I am very passionate about customer service skills being performed all levels! Sincerely Very Upset and Saddened Customer".