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I am emailing you from El Paso Texas the store 12215 RC Poe in El Paso, TX 79938 their phone number is 915-242-0656. I pawned a necklace
They lent me 660$ I have done an extension for the last 2 to 3 months. My maturity date was September 6, 2024. I had a family emergency so I called yesterday 9/17/2024. I spoke with Arlette and Karen at that store and they both told me they were going to give me a two day extension before the item was placed for sale. I went to the store today at 6:44 PM to pay the fees and to get the necklace out and one employee told me that it was sold the other day so I spoke with Karen and she told me it was sold today. When I spoke with Arlette and Karen, the conversation was recorded. They told me that auditors went today and that they had to sell the item. Why would an employee tell me that they will hold item for two days and then the next day tell me that it’s sold. That is very unprofessional and disrespectful. That necklace was given to me by my grandfather, and I hope something is done for me to get my necklace back. She told me it’s sold for $1300.
I can send you the recording if you need me to.
My loan number is 80730. My email is julian. [protected]@gmail.com
My phone number is [protected].
Claimed loss: Item loan number 80730
Desired outcome: I want to get my necklace back. I was told by one employee that I was sold.” The other day” but then was told by Karen the employee that it was sold today that it was sold as soon as we put it out it’s sold within six hours.
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Immediately escalate this issue by contacting Cash America Pawn’s corporate customer service or regional management, providing your loan number and detailing the conversation with Arlette and Karen. Mention the agreement for a two-day extension and how the necklace was sold despite that. Include that you have a recorded conversation, if needed. Demand either the return of the necklace or appropriate compensation, given the circumstances and their miscommunication. If they don’t resolve the issue, consider taking legal action or filing a complaint with the Texas Office of Consumer Credit Commissioner for further support. Keep all records of communication.