Cash America Pawn’s earns a 1.3-star rating from 95 reviews, showing that the majority of customers are dissatisfied with pawn services and transactions.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Loan number 80730
I am emailing you from El Paso Texas the store 12215 RC Poe in El Paso, TX 79938 their phone number is 915-242-0656. I pawned a necklace They lent me 660$ I have done an extension for the last 2 to 3 months. My maturity date was September 6, 2024. I had a family emergency so I called yesterday 9/17/2024. I spoke with Arlette and Karen at that store and...
Laway items
I was a victim of identity theft with my debit card with PNC bank that wiped my account out on March 4, 2024, I have filed a police report, I filed with the State Attorny General of Texas and the FTC. I called Cash America Pawn at East Henderson St., Cleburne, Texas 76033 and notified them and was told they would hold the items until the bank provided...
Read full review of Cash America PawnDiscrimination
Hello I am a customer at 2397 south French Ave in Sanford FL and I have a big issue with some of the employees in the store due to the fact that they are turning me away and tell me that they cannot take any cell phones or tablet from me because I know a person that goes to the same store and did a loan on a phone and I turned out to be locked and they...
Read full review of Cash America PawnIs Cash America Pawn Legit?
Cash America Pawn earns a trustworthiness rating of 70%
Generally safe, but check closely before sharing details.
We found clear and detailed contact information for Cash America Pawn. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Cash America Pawn has registered the domain name for cashamerica.com for more than one year, which may indicate stability and longevity.
Cashamerica.com you are considering visiting, which is associated with Cash America Pawn, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several mixed reviews for Cash America Pawn have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
However ComplaintsBoard has detected that:
- Cash America Pawn's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 7% of 0 complaints being resolved.
- There was some difficulty in evaluating or examining the information or data present on the cashamerica.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Cashamerica.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The cashamerica.com may offer a niche product or service that is only of interest to a smaller audience.
- SSL check indicates that the certificate is not valid, it means that the connection between the server and browser is not secure. We strongly advise against visiting this site or providing any personal or financial information. If you have already done so, we recommend taking immediate action to protect your information.
- Cash America Pawn protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Cash America Pawn. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Damage caused by employee to my ring
Cash America Pawn, Waverly Ohio, location two days ago. Approximately 4:30 pm an employee was supposed to do a scratch test on my ring and instead she put acid directly on my ring causing damage to the inside of the ring. This was after I had brought it to her once and she offered me $300 after she ruined it she didn't want it. I have already reached out to...
False advertising
Employee has ad posted on OfferUp for James Avery charms for $19.99 went into the store found the charms got charged wrong price when I saw my receipt I was charged an extra $10 on the same charm also instead of 19.99 they charged me $20. Diana, Ashley and the manager that was on duty had horrible customer service. Cashier Diana did not let me know about...
My ring that got pulled out with out a call from employee or your text message service
My name is claudia rodriguez [protected] on Monday the 20th they pulled a ring I have had in there pawned since 2019 I never had problems with any one but the girls that work there Liz and Renato or Gerardo always run report of what to is late and call well they have not been at work they have data off but just here on nov 12 I went to pay on it and angel...
Read full review of Cash America Pawn and 1 commentPick up rate
I went into azle cash america and was told that bc my pick up rate was below a 50%pick up rate that they would not give me a loan on my chainsaw. Years ago I fell on hard times and years later still be punished for it. I would think it doesn't matter if I pick it up they sell it anyways and don't give much on loan there as it is. I have done alot of business with cash america. Very disapointed
Claimed loss: Couldnt come up with the money my daughter needed for outfit for school choir show
Desired outcome: For stuff I went thru years ago to not effect me years later. The money for my daughter outfit.
Gun safety
Visited the store a little while ago and everything was good except I heard some arguing and looked up and a lady standing at the guns with long grey hair was ranting about something. I then heard another woman say take your medicine you're being a [censored]. I really hope Cash America mentally evaluates their staff that's around guns all day. If she's mentally...
Read full review of Cash America PawnTucked shirt policy
This is chase manley I work at location 2583 I don’t believe it is fair to only make the men tuck in their shirts when the women don’t have to. I should not be forced to tuck my shirt when my colleagues are not tucking theirs. It is a useless policy if it is not followed by everyone. If someone breaks a law that doesn’t make it okay for me to break one. So how come a one minded sexist policy would be put in place
Read full review of Cash America PawnJewelry
I had pawn jewlery and they told me that if I extend I had 10 days after due date to extend it and not lose my items, and I went today september 1, 2023 and they pull it out for sell before my 10 days been over I had been extending for 2 or 3 years now this is completely wrong please call me at [protected] my name is delmy torres I will wait someone to contact me and resolve this issue asap if not im going to hire a lawyer and sue the cash america pawn.
Desired outcome: Im expecting the refund of the 2 year that been paying $40 dollars a week to extend and not loose my jewlery
All my pawns
All my items where stolen again. This is the 5th time. They told me they called me but there is no calls from two different stores which caused my things to come out! I have gotten calls from other people from Aug 22, 2023 to Aug 26,2023 but no calls from the pawn shops. They told me that they don't have to call me!
That that's how Cash America makes their money
Desired outcome: I want my items! I never received a call and I believe the employees want my items! I have seen them take items before!
Well I think there suppose send letters but they did same to me no calls and they said they did I even signed up for the "texts" they say ur suppsoe to get year right
Rude employee over phone
I sold an item and purchased another item from the store (Louis Vuitton purse) I was aware of some stains but when I got home I noticed the straps actually have tears in them I called the next day to see if they can return the item or work something out with me and they said they can’t do anything to help me but give me half on a bag that they sold damaged to me
He was super rude and I asked for the manager which he didn’t even let me speak to
Desired outcome: I wanted to see if I could return or at least get a good part of my money if not all back
Cash america on burnet road
Your floor manager there would not take items that were there b4.. Then on other She now was going to offer me $50. & when I am a little dissapointed bc I can't. t the wah wsh pedal out now.. so I had to let the wah wah pedal expire. I mo. ved to south austin & I had to travel 1 hour in tradffic to get to the pawn shop only to be met with a constant nla...
Read full review of Cash America PawnAr 15 upper
I wanted to buy an ar 15 upper, but they told they couldn’t because it was listed as a fire arm. Well I waited two days to get answer. They told they hold it for me for one hour. I told to at least me me two or three hours, since I waited two days. The assistant manager told me I didn’t have to wait! Well I remembered another customer wanted to buy it . So I think he goes there more often than I do! But I bet I spend a lot more at different locations. I think she was out of line. But I’m thinking about stop buying from cash America unless something resource with her attitude.
Thanks
Frank Perez
[protected]
Desired outcome: Change of attitude on this employee!
Will not return my property!!
Good morning, My name is Steven Newhausen and I recently went to the Cash America here in Columbus Ga. And pawned as a loan some items to include three firearms. Last week I went in and filled out the background investigation paperwork so as to pay the debt and have my things returned to me. In these two ponds are three firearms. I gave it the three-day...
Read full review of Cash America PawnDoors locked @ 6:47p.M. Employee standing at door mouthing closed store closes at 7pm
Store employee walks up to asking what i'm trying to do I told her extend some loans so she let me in, while trying to entend loans I told her i'd need to get more funds out my purse she said store is already closed if she lets u out the door u won't be able to get back in cause we're already closed the store up.
Yet when I complaint some one called saying she's the district mananger saying she spoke to me about this issue a few months ago. How could she speak to me about something that hadn't happen yet. It's to lie to cover the wrong doing of the stores in her zone. She claimed to have viewed the video obviously she didn't, she obviously needs glasses and a hearing aid, unless she deaf of blind are both. She's a classic karen choir girl stores in her zoned out zone never do any thing wrong. She's not whom I was told would be calling this issue hasn't been resolved at all.
Desired outcome: ADMIT THE ERROR IN JUDGEMENT EMPLOYEES MAKING THEY OWN COMPANY RULES
Stores making their own closing hours
I arrived at the store 6:47 p.M. Employee was standing at the door mouthing we're closed at the same time two customers where ready to leave, so she unlocked the door to let them out, so another employee came to the door to ask me what I was trying to do, I told her do some extentions so she said ok so when I told her i'll need to get more money out of my purse in the car she said we're already closed so I can;t open the door to let out if I do u won't be able to get back in cause we're already closed, on the door it plainly says 9 am to 7 pm monday - friday not 6:47 pm closing time
Because of that I lost at lease 40 loan items
Desired outcome: MANAGEMENT LET EMPLOYEES KNOW THE COMPANY RULES
Customer service
I have been to Lubbock, TX location on North University on many occasions wanting to purchase firearms. I have never been attended to. Sales associates just look at me and ignore me or go to the back. The store typically looks short handed but when individuals want to pawn or pay a pawn loans there are plenty of associates to handle that. Today I waited...
Read full review of Cash America PawnThe manager
The manger off Edgewood avenue by the captain D's in Jacksonville FL. Does not know how to tell white gold and platinum. She scratched my necklace that's 14kt White gold and told me it's silver. She believes to test it you got to scratch it and if it don't look like yellow gold where you scratch at it's silver. I don't know how she a manger there if she can't do the gold the right way. So if you don't want your gold scratched up and told it's silver don't go here. 6/18/2023
Desired outcome: New management
Customer service, racist, rude, social skills
The store l that you have in Liberty Tx is the worst place to do business with the entire staff except for Caitlyn Franks. The manager talks to me like I’m a dog and not a customer who has been coming there for years. I’ve been a customer there longer thanks all tho work there. And it’s a disgrace to see just how racist. And insensitive your employees are...
Read full review of Cash America PawnCash America Pawn Reviews 0
If you represent Cash America Pawn, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Cash America Pawn complaint handling
-
Cash America Pawn Contacts
-
Cash America Pawn phone numbers+1 (800) 572-3577+1 (800) 572-3577Click up if you have successfully reached Cash America Pawn by calling +1 (800) 572-3577 phone number 2 2 users reported that they have successfully reached Cash America Pawn by calling +1 (800) 572-3577 phone number Click down if you have unsuccessfully reached Cash America Pawn by calling +1 (800) 572-3577 phone number 3 3 users reported that they have UNsuccessfully reached Cash America Pawn by calling +1 (800) 572-3577 phone numberCustomer Service+1 (800) 322-3250+1 (800) 322-3250Click up if you have successfully reached Cash America Pawn by calling +1 (800) 322-3250 phone number 1 1 users reported that they have successfully reached Cash America Pawn by calling +1 (800) 322-3250 phone number Click down if you have unsuccessfully reached Cash America Pawn by calling +1 (800) 322-3250 phone number 0 0 users reported that they have UNsuccessfully reached Cash America Pawn by calling +1 (800) 322-3250 phone number100%Confidence scoreMr. Payroll+1 (800) 773-3147+1 (800) 773-3147Click up if you have successfully reached Cash America Pawn by calling +1 (800) 773-3147 phone number 0 0 users reported that they have successfully reached Cash America Pawn by calling +1 (800) 773-3147 phone number Click down if you have unsuccessfully reached Cash America Pawn by calling +1 (800) 773-3147 phone number 0 0 users reported that they have UNsuccessfully reached Cash America Pawn by calling +1 (800) 773-3147 phone numberCollections+1 (800) 223-8738+1 (800) 223-8738Click up if you have successfully reached Cash America Pawn by calling +1 (800) 223-8738 phone number 0 0 users reported that they have successfully reached Cash America Pawn by calling +1 (800) 223-8738 phone number Click down if you have unsuccessfully reached Cash America Pawn by calling +1 (800) 223-8738 phone number 0 0 users reported that they have UNsuccessfully reached Cash America Pawn by calling +1 (800) 223-8738 phone numberHead Office
-
Cash America Pawn emailscustomersupport@cashamerica.com100%Confidence score: 100%Support
-
Cash America Pawn address1600 West 7th Street, Fort Worth, Texas, 76102-2599, United States
-
Cash America Pawn social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 24, 2024
Most discussed Cash America Pawn complaints
Loan number 80730Recent comments about Cash America Pawn company
Loan number 80730
My Next Day Cash
2 reviews
Katapult (formerly Zibby)
71 reviews
Alpine Credits
1 review
TD Auto Finance
60 reviews
500 Fast Cash / Red Cedar Services
27 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.