Firestone Complete Auto Care

The service center continued to installed faulty new tires on my automobile. I requested that the regional manager call for a resolution and have been ignored for the last two weeks. It appears that there has to be an accident before action is taken. There is no quality control nor accountability. I still have two faulty tires on my vehicle, one of which should not have been installed (34 run out) and the other at the very top of it's run out limit of 26. The service manager informed me that new tires are not check for this issue, they just install and balance. A SIMPLE Solution to this issue was to install/provide the service I paid. Here is the the deal, I will escalate this issue through social media and the local news media of the quality of tires that are being installed. I am absolutely sure I am not the only customer with this problem. Someone from Firestone other than the local/area manager is strongly advised to contact before I publish the information about the faulty new tire being install. A Firestone representative has exactly 14 days to contact me directly with a resolution. October 4, 2019, I will escalate these issues via social media, local news, BBB and YELP. My safety and peace of mind will not ignored.

Fredrick C. Nelson
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