Dick's Sporting Goods reviews and complaints 1
View all 181 complaintsDick's Sporting Goods - Advertising sold out merchandise and won't sell it
Hello,
About 30 minutes ago, I went to the Beaver Creek Dick's Sporting Goods store in Apex, NC, with the objective to purchase an Olympic barbell and weight set. I found the set that I really wanted and I asked for an associate to help me load it. He told me that the display set was the only one available, so he proceeded to load it all into my shopping cart. The brand name escapes me right now, but it cost $299 (silver barbell and silver weights) and it was a great price!
Once everything was loaded, I pushed the cart to the register and a very friendly associate, Izzy, greeted me and proceeded to check me out. Another associate, a tall, big, red headed guy with a beard, told me that they can't sell it to me, because it's a display item and they are not allowed to sell display items. He then looked in his device for alternatives and he found another set, however, this other set was $399. So he offered to sell me the more expensive set and take 10% off for the inconvenience. I told him that for the inconvenience, I would take the more expensive set for the price of the set that I wanted to buy in the first place, he said that he can't do that. He then checked to see if any other store had it and no other store had it.
If this store and no other store nearby is selling this product:
1) Why are you still displaying it?
2) Why not just sell the display item to a paying customer?
Additionally, this store is displaying really nice Nike t-shirts that are no longer in stock and will no longer be in stock. Why is this store displaying them?
I am not sure if this is Dick's Sporting Goods policy (it probably is), but your staff at the Beaver Creek store let a paying customer walk away, because of an arbitrary/goofy policy. Maybe $299 is pocket change to Dick's Sporting Goods and you don't care, but it shows lack of customer support and lack of common sense that your stores won't sell something that is on display and not available for sale anywhere else. In this day and age, where online stores are doing very well, it would behoove Dick's Sporting Goods to be a little more customer-friendly and savvy.
I will appreciate a call back (I doubt anybody will call, but it's worth a shot):
Mauricio Berdugo
Desired outcome: I would like a sincere apology for the wasted time at your store; but I would like to give you guys a second chance...please allow that store to sell it to me, at a 10% discount for the inconvenience. The price posted sale price was $299.
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