Dick's Sporting Goods reviews and complaints 1
View all 182 complaintsDick's Sporting Goods - Advertising sold out merchandise and won't sell it
Hello,
About 30 minutes ago, I went to the Beaver Creek Dick's Sporting Goods store in Apex, NC, with the objective to purchase an Olympic barbell and weight set. I found the set that I really wanted and I asked for an associate to help me load it. He told me that the display set was the only one available, so he proceeded to load it all into my shopping cart. The brand name escapes me right now, but it cost $299 (silver barbell and silver weights) and it was a great price!
Once everything was loaded, I pushed the cart to the register and a very friendly associate, Izzy, greeted me and proceeded to check me out. Another associate, a tall, big, red headed guy with a beard, told me that they can't sell it to me, because it's a display item and they are not allowed to sell display items. He then looked in his device for alternatives and he found another set, however, this other set was $399. So he offered to sell me the more expensive set and take 10% off for the inconvenience. I told him that for the inconvenience, I would take the more expensive set for the price of the set that I wanted to buy in the first place, he said that he can't do that. He then checked to see if any other store had it and no other store had it.
If this store and no other store nearby is selling this product:
1) Why are you still displaying it?
2) Why not just sell the display item to a paying customer?
Additionally, this store is displaying really nice Nike t-shirts that are no longer in stock and will no longer be in stock. Why is this store displaying them?
I am not sure if this is Dick's Sporting Goods policy (it probably is), but your staff at the Beaver Creek store let a paying customer walk away, because of an arbitrary/goofy policy. Maybe $299 is pocket change to Dick's Sporting Goods and you don't care, but it shows lack of customer support and lack of common sense that your stores won't sell something that is on display and not available for sale anywhere else. In this day and age, where online stores are doing very well, it would behoove Dick's Sporting Goods to be a little more customer-friendly and savvy.
I will appreciate a call back (I doubt anybody will call, but it's worth a shot):
Mauricio Berdugo
Desired outcome: I would like a sincere apology for the wasted time at your store; but I would like to give you guys a second chance...please allow that store to sell it to me, at a 10% discount for the inconvenience. The price posted sale price was $299.
Latest Dick's Sporting Goods Reviews
Disappointment with customer service and order fulfillment at dick's sporting goods I ordered on a dick's facebook add Dick's San Tan Village, Gilbert AZ Nishiki kids mountain bike Mixed Experiences at Dick's Sporting GoodsGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!