Fifth Third Bank / 53.com reviews and complaints 1
View all 413 complaintsFifth Third Bank / 53.com - Overdrafts
I can not even believe my present situation.
I loved first charter.in 6 years, it was financial bliss and nothing ever bounced or caused issues. The service was always fantastic, and I could not complain.in fact, I bragged all the time. Then we get a letter that they have been purchased by this so called "bank."
Everything seemed fine until our funds were a little low. That's when the anguish began.
They bounced my rent check (first time in 3 years of renting) because their policy is to process debits first, deposits second! A deposit well over the amount was made minutes later. How is this fair? They rejected the check then proceeded to charge me $132 in nsf fees. I went to the bank branch (crying may I add) and demanded an explanation. They could not even tell me how any of it made sense, so they refunded me $99 of my money. I then had to take a certified check to my rental company tacked on with $80 in fees.
After that, I was paranoid. On wednesday the online account was positive. The next day it was negative $138 due to overdraft fees derived from a pending transaction. But because of how they process, again I was charged $165 in fees. I had my mom bail me out and deposit $180. She is 62 years old and should not be dealing with my stress. The teller told her since it was 11am, and cash, it would post immediately. So we pull up my account online and it's positive $43. A sigh of relief because this bank charges you $6 per day you are negative. Not so. They processed it the next day but it was eaten up with fees by that point. So it was negative 88 dollars and now I owe my mom 180 on top of that.
I go to the local branch hysterically crying and no one can help me. They said because they credited me $99 back last week, that was all they could do. So I closed my savings and 2nd checking account on the spot. If our checks weren't being deposited in 5 days, you can bet I would have closed it right then.
So thursday, mom deposits $100 to fix the account - again before 2pm. The account was positive.
This morning, we're negative $28. Why? A pending transaction from 12pm wednesday (today is saturday) that has sat for days. There was money in the account to pay for this. But again... They processed my debits first and obviously mom's deposit did nothing again.
I have been on the phone with this so called bank and what an unsympathetic group. I begged for someone in a suit with some clout, she said they didn't have access to that person. Basically their attitude was s.O. L. I couldn't believe it.
So now we're in the hole $26- and this group of idiots have cost us somewhere around $450 - not to mention I took 2 days off from work to open a new account with a bank. I have never been treated so unfairly in my life, and I have already left voice mails with a few consumer protection lawyers. This bank has only been here in nc since june 9th.
My statement makes absolutely no sense and i'm not taking this lying down. If you like to have money, you had better not bank here.
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Fifth Third Bank has been a nightmare even making us so sick with stress. My husband is a liver transplant survivor and Fifth Third Bank has made him ill. i WOULD BE VERY INTERESTED IN A LAWSUIT. HELP! SUSAN IN SARASOTA, FL. MICHAELSFL5@AOL.COM
I have one that takes the cake with these people. Someone at the banking center gave someone my saving account info when they called. these people then put money into my account. It was a nigeria based scam. So they put 12k in my account but the Merchant services took the money back then some. When I got her Merch services all taken care of and I closed that savings account " Bank Protection" Reopened the account I closed and put a 500k hold on it and my other 2 accounts. Then they Closed the other 2 accounts while these scam artist took money from my savings. I have not been able to use my accounts in over a month. I called and the Branch Manger told me that he was able to get my money back ( I am in Texas and my branch is in bay city Michigan.) so he had hopped to have the money to me last friday ( chrismas Eve) I called today and he is on vacation till the 30th meanwhile the Cashier was totally rude with me and told me I have to be present for a official Check to be issued to me since they have closed my Accounts. Mind you Bank Protection tells me that the banking center closed the account the banking center says Bank Protection and I had no access to any of my money for the holidays.
On a note I did receive a notice in the mail about a class action law Suit in regards to 5/3 over draft but here is what takes the cake.
I had an account that was Charged off of 5/3 back in may when I took ill. So when I got this mysterious deposited ( the 12K was broken up into 4 payments) I called the depositor ( info they gave the bank) and they said it was authorized so I payed off the charged off account. When it came up a week later that the money was put in they illegally I had to pay the Merchant company every penny of it back. so the Charged off account that I had planned on paying off was paid out of the account that had the fraud money put into it. So 5/3 told me that since that account had fraud active they are not going to show the charge off as paid. Even though I have in writing from the Merchant company that all money owed to them are paid and 5/3 has not returned the money to my accounts or attempted to pay the Merchant company this money. Yet no one will answer me what has happend to this money. I got its not your money to pay bills with and when I explained that I had to barrow money from my family to pay this company the money I used. They said they dont know but they are not going to show the account paid.
and still they have not answered my question if the company says its mine why does 5/3 think they have the right to keep it?
I also was a First Charter customer and never had any problems with them. Now Fifth-Third has charged me $390 in overdraft fees from 5/3-5/6 because a check for $200 cleared that they allowed to clear and then reversed the next day! When I asked about lowering the fees, they practically treated me like I was a dead-beat and told me they could talk to the regional manager, but didn't think it would be adjusted. Nice customer service, huh?!
This firm is looking for individuals to file a class action suit against Fifth Third
http://www.lieffcabraser.com/contact/contact-fifth-third.htm
When you click the link it will state
"Please use this form to contact an attorney at Lieff Cabraser regarding our investigation into customer complaints about RBS. Lieff Cabraser agrees to protect your name and all confidential information you submit against disclosure, publication or unauthorized use to the full extent under the law."
There is a law suit pending...potential for a class action suit against Fifth Third...See this link for more details
http://www.citybeat.com/cincinnati/article-16707-mr-waynei-would-like-to-join-this-class-acti.html
Also, I would highly suggest that ever individual that has experienced these problems with Fifth Third contact your states Attorney General.
They have and are currently doing the EXACT same thing to me and I am attempting to get in touch with the attorney that filed the suit. Keep the information coming.
By the way they are trying to hike up the 33.00 to 35.00 and 37.00 per insufficient funds. This has to stop there is no reason this should be even close to 10.00 let along 33-37.00 plus daily over draft fees.
Do something about it here...
They have stolen over 35Billion dollars of our money in the last year and it has to stop. Read on...
I am looking to start a class action law suit but need your story http://closeyourbankaccount.blogspot.com/
They did the EXACT same thing to me. It all started at Christmas while I was on vacation I ended up in the hospital. The day I returned I deposited $1450 into the bank. The next day the account was already negative and after 1 week I became negative $864 in CHARGES ONLY! Nina.birtolo@53.com is the one you can blame if you live in Florida!
They will be the next bank to sink, and they obviously have no idea. Obviously by the dates of all the complaints online, its becoming more frequent and more obsurd by the day. Good Luck Fifth Third, Its companies like this that killed the Economy to begin with!
53 does not want to help its clients so i am done with 53
53 is the worst bank I have ever delt with they would not even go over my account they said it was my fault and would not waive any of the over draft fees which most other banks would do...