Aspen Dental

it started april of 2022 had three teeth pulled decided to have a partial denture made. my insurance would only pay for a small portion went with genesis credit to pay for the rest after 2 measurments and 2 fittings neither fitting was able to get the partial to fit. I went in july for a cleaning they filled a cavity Dentist asked how my partial was fitting I told him I never received it. He said they could do another measurment and try again or refund i said i wanted a refund. they told me it would take 30 to 60 days. went back in 60 days no refund claimed i received my partial in february and i would have to return it to get a refund. they even told me i was happy with how it fit. i tried in vain to convince the person i never got the partial in the mean time i have been paying on the credit card for services not received.

Subject: Extremely Dissatisfied with Aspen Dental's Crown Work I swallowed my crown while sleep

I am writing to express my utmost disappointment and frustration with the dental crown work that was performed on my front right tooth at your Gastonia, NC location. The entire experience has been nothing short of a nightmare, leaving me in emotional distress and anxiety.

To begin with, the crown that was initially placed on my tooth came off unexpectedly, and I am concerned that I must have accidentally swallowed it while I was sleeping. It’s nowhere in the bed or floor. This is an unacceptable outcome that highlights the poor quality of work and lack of proper cementing during the procedure. Not only did the crown come loose, and confirmed by another dental office in Lake Wylie Weeks before but I also observed that it was not properly fitted and spoke on it which upset the dentist that was there before he moved to another aspen dental and got his own building to run. I also stated that it did not match the color of my adjacent teeth in which he said I should take that front tooth next to him out and get a fake one so they would match perfectly together as if this was not a touchy subject because the took came out due to being hit in my mouth in a domestic violence incident with and ex-boyfriend. 🥵

Again Upon discovering this issue, I visited a different dentist in Lake Wylie because wen I went on the website for and emergency appointment aspen was months out. The other dentist in lake Wylie who X-rays and confirmed that the crown work done by Aspen Dental was subpar. I was informed that the best course of action was to return to Aspen Dental to have the work redone properly so that it did not have to be paid for again. However, the communication with their office has been incredibly frustrating and nil. After several attempts at calling to getting ntn but a robot I drove to the Gastonia, NC location in my jeep to exercise my concerns in futility and human form as I had been met with unanswered calls and a lack of responsiveness.

My recent attempt to visit their office in person further escalated my dissatisfaction. Despite arriving during operational hours, I was informed that the secretary had left early for the day since it was Friday, leaving only the manager at the front desk. I was told that the manager would be unavailable to see me for at least an hour by the manager. This level of disregard for their customers' time and comfort is simply unacceptable I drove and hour! I left my name and number on a sticky note and she promised after I showed her my mouth that she would get back with me today. I am wearing a mask to hide the hideous look of my mouth.

I must also note that while waiting, I overheard complaints from other patients in the office who were experiencing significant delays and discomfort of waiting almost 4 hours for the person they brought there and was still back in the back. Aspen is unprofessional and has a 1.3 rating. I wish I would have known that before. It is also disheartening to hear of elderly patients enduring hours of discomfort due to the inefficiency of their operation lord knows the chairs feel like ur sitting on a straight back brick!

Additionally, AGAIN I recall the dentist who now has his own ASPEN DENTAL (god bless it) with the earlier encounter with him suggesting-and outrageous and unprofessional idea of extracting my healthy natural tooth to replace it with a fake one, saying that was the only way to make the front two match all to maximize financial gain. How do y’all sleep at night bilking people? This blatant disregard for my well-being and trust only further eroded my confidence in your services.

At this point, I am left with no choice but to seek a resolution to this matter that is fair and satisfactory. I demand either a full refund of the charges incurred for the crown procedure or a complete reevaluation and redoing of the crown work but in another office of my choice, so that this time I’ll be ensuring that it is done to the highest standard. And next time they listen to my concerns when I say it feels funny it’s not shaped right, it doesn’t feel right in my mouth only to be ignored and shown he was getting aggravated etc.

If this issue cannot be resolved amicably and promptly, I will have no option but to explore legal avenues to ensure my rights as a consumer are protected. And also emotional monetary compensation. This situation has caused me immense stress and negatively impacted my daily life I am wearing a white cloth over my face as we speak and my words are not coming out properly. I wouldn’t do a dog like this!

I hope now since I’ve had to take a different approach I will hear from someone at your earliest convenience which I still highly doubt but it’s wishful thinking. You can contact me directly at +[protected] or via email at [[protected]@gmail.com and I sincerely hope that we can reach a resolution that rectifies this situation and restores my faith in your establishment.

Sincerely,

[Lavonne Hanna ]

Delay in providing my replacement crown, and also instead of replacing the temporary crown with another one, they glued the broken temporary back in. Also, though they deny they are at fault, they said I had another tooth that needed repair because it was chipped. I personally think this was done when they were rough with the scan equipment, as this was not brought to my attention during the initial exam. I have had to go back to the office twice with an appointment by the way to get my permanent crown And still have not gotten it. I have a third appointment weeks from now. In the meantime, I have having to deal with a hole where the temporary crown is. I am a very dissatisfied customer and will never use Aspen Dental again, nor recommend their services to anyone else.