Ross Dress for Less reviews and complaints 1
View all 659 complaintsRoss Dress for Less - dressing rooms, not enough big rooms!
I am writing in complaint to the dressing rooms not having enough space for those of us who have strollers or anyone with a handicap, specifically the Ross store in Jacksonville NC, and how the situation was handled by the manager.
Everytime I want to go try something on, I have to wait outside the large dressing room (which they have only ONE of, and then about 20 or 30 tiny rooms, which more than half goes unused) with my toddler son in his stroller. I end up waiting about 15 to 20 minutes on average while someone takes their time, talks on their cell phone, and simply can not take a hint that someone with an irate toddler is TRYING to patiently wait their turn. They do not need to be in there for any reason aside from the fact that they just feel entitled to the extra space. Not the store's fault though, right? WRONG. Here is why. The larger rooms provided in stores are supposed to be for those with a disability and to those who really NEED the extra space. Usually, said rooms are equipped with a sign letting patrons know that these rooms are intended for just those people. Well this store does not have such a sign. I have suggested that perhaps they should put one up or tear down the many tiny rooms that NOBODY ever, EVER uses and put atleast one more large room in there. A manager told me once that she was personally going to see to it that a sign gets put up. Never happened.
So today I complained about this situation to a manager once again, and this time she told me there is absolutely nothing she can do (to help patrons with strollers or disabilities who really need the extra space) and she actually suggested that I go into the MEN'S dressing room to try on clothing. HOW INSULTING! You really want me to go into a men's dressing room and get naked?! Are you insane? Are you looking for a lawsuit!? All I need is one pervert with a camera phone peeking under the door! Her other suggestion was that I try on clothes in a small room and leave the door open so I could watch my son... how uncomfortable for me! Not an option for me either, sorry. Dressing rooms have doors for a REASON. And that reason is so that you can have your privacy. Men's and Women's dressing rooms are seperate for a REASON, and I shouldn't have to even explain why they are!
I am going to write to corporate and let them know my complaints, and that I will be shopping at Marshall's (TJ Maxx), where their larger dressing room is NEVER occupied except by those who REALLY do need the extra space. If they really do care about each and every one of their shoppers then they should make room for us and make us feel welcome and comfortable in their stores. Not have their managers suggest that a mom and her child go into a men's dressing room to try on clothes because they are too lazy to put a sign up on their dressing room door.
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This incident occurred in San Jose, California on Curtner in the Willow Glen area.
On sunday I went to Ross with two dresses and receipts inside the Ross plastic bag for return. As I entered, there was a super long line. So I decided that I don't wan to stand in line once for the return and then another time if I decided to buy something. I saw some dresses that I would like to try on. I went to the dressing room and the rude fat woman (between 20's to early 30's) told me I cannot bring my bag into the dressing room. I told her she need to make sure no one touches my stuff and she said okay. But I can tell that look on her face that she didn't like what I just said to her.
As I came out, she was no where to be found and there was only one bag there, so I assumed it is mine cuz there is no other bag outside of the dress room. I ended up not buying anyting and decided to return my two dresses during the weekdays since it is always quiet and no line. I am a stay home mom. Today, I decided to go and return my dresses and I opened up the bag which was tied in a knot. I was shocked to find out that the items inside the bag wasn't mind. There was a pair of children jeans size 14 with brand name tag but no Ross tag and a super huge polyster cheap pair of short with a ross mark down tage of $5. My gutt feeling is someone must heard what I told the dress room lady that it is two really nice dresses and she must look after it cuz I don't want anyone stealing them.
My worst fear happened on sunday. Someone stole my bag and walked out of the store since there is no sensor on them. Or my other hutch is the store dress room employee got pissed off at me and switched the items to get back at me.
I called to the store today and no one seem to care enough to help me. They told me that the store manager isn't there. I guess I have to take that big lost and return the polyester shorts for $5 store credit since it is not my item and I don't have the receipt to it.
This happen like around 2 p.m. at Ross. If you are corporate, you should make your employees are accountable for things like this cuz if it happen too many times, you will lose your good customers and attract only the bad customers. Deep in my heart is that I stil think that the Ross Employee switched my stuff to get even with me. I spend hundreds of dollars at Ross already. You wouldn't want all your customers to go to Marshall and TJMAXX. They carry identical products for similar prices. I am just a loyal customer and only putting up this complaint so higher mangement know about these kinds of issues at Ross.
If some Target can help friendly and polite employees, you can too do that!