Aspen Dental

Started Invisalign program with them approx 2 years ago. Asked for Revision. Completed correctly. 2nd time around with Invisalign revision was a NIGHTMARE. NO Dentist in house to complete properly with scan. Revision Scan was completed by only a Dental hygienist with no Dentist present. This was on 7/3. Was told that trays would be in production and would get a call back as soon as possible. On 7/17 dentist visit for filling. Was told on that date, Dentist in house had not even approved Revision trays. By the way at least 3 weeks out on previous trays (still wearing). Called on 7/20-7/27 with no Answer at main number. Left multiple VM. NO Call back. Finally on 7/31 call to my phone/VM left that Trays were in production but it was being pushed for time in relation to revision. OK, REALLY. Revision scan was on 7/3. On 7/31 you are just now getting trays approved and in production and It is being pushed for time. I am so confused. On 8/2-8/5 calls were made by me to F/U on Tray completion. NO Answer at main number. No Call back after Numerous Messages left. On 8/22 called again. To learn that Trays are still not in office and they have no idea what happened. Of course Main dentist LIKE ALWAYS is not even in Office today. They have no idea why they have my box for Trays but no trays in box. THIS PLACE IS A WASTE OF TIME AND MONEY. I am so SAD and SICK that I, an Educated BSN, RN could even get sucked into such a Sham of a Dentist. I can take comfort in the fact that I can return to my regular dentist for a referral. However, How many more people are they going to take their money and not complete a task and or appropriate dental care and themselves have no care in then world?

I went to Morganton location on May 1 I was told in a previous visit my 2 teeth would have to be cut out I didn't have funds or insurance at the time went back after getting insurance the dentist pulled not cut them out she was very rough not gentle at all even with the Novocain felt as if she had fractured my jaw by using as leverage to pull them out my jaw still sore and a little swelled may not had got all but I am not going to see this lady again if I have to go somewhere else never have I experienced so much pain in seeing a dentist her name is Alison ManciaDMD she needs to learn to be a little more gentle or this is just not what she needs to be doing